Process Incharge-Servicing

Role/Job Title: Process InCharge-Servicing

Function/ Department: Business Banking Operations

Job Purpose

This position is responsible for managing all Service-Related Activities raised by internal stakeholders. Candidate is required to understand the service request raised & get it processed without any errors and within the stipulated TAT. The position requires very good analytical skills and understanding to the process as well as system for correct and timely catering the request

Roles & Responsibilities

• Managing the team for processing the Service Request within the stipulated TAT with Nil Errors.
• Preparation and Circulation of Internal Servicing MIS.
• Excellent knowledge of processes and systems for Business Banking functions with prior related experience of at least 3 years.
• Have a sense of Time Management Skills which will enhance the Team management art.
• Excellent communication skills both written and verbal.
• Automation of Service Request from SFDC in CBS.
• Preparation of presentations for internal reviews and data analysis for projects.
• Handling team of experienced professionals from the industry.
• Managing all team by giving them timely feedback & monitoring the quality of work by different ways & means.
  
  
  

Education Qualification

Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)

Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA).

Experience: 5 to 10 years of relevant experience.