Process Executive - P&C

Job Summary

We are looking for a Process Executive in the Property & Casualty Insurance domain with 0 to 2 years of experience. The ideal candidate will have strong customer service skills and a good understanding of IT. Experience in claim investigation and property & casualty insurance is a plus. The role is hybrid with rotational shifts and does not require travel.

Responsibilities

• Handle customer inquiries and provide accurate information regarding property and casualty insurance policies
• Process insurance claims efficiently and ensure compliance with company policies
• Investigate claims thoroughly to determine the validity and extent of coverage
• Collaborate with team members to resolve complex customer issues
• Maintain detailed records of customer interactions and transactions
• Ensure timely and accurate data entry into the system
• Provide support to customers through various communication channels
• Assist in the development and implementation of process improvements
• Monitor and report on the status of claims and customer inquiries
• Ensure adherence to regulatory and company standards
• Participate in training sessions to stay updated on industry trends and company policies
• Contribute to team meetings and share insights for better customer service
• Support other team members as needed to achieve overall team goals
  
  

Qualifications

• Possess strong customer service skills with a focus on delivering high-quality support
• Have a good understanding of IT systems and their applications in the insurance domain
• Experience in claim investigation is highly desirable
• Knowledge of property and casualty insurance is a plus
• Ability to work in rotational shifts and adapt to a hybrid work model
• Strong communication skills both written and verbal
• Detail-oriented with excellent organizational skills
• Ability to work independently and as part of a team
• Proficiency in using customer service software and tools
• Demonstrate problem-solving skills and the ability to handle challenging situations
• Willingness to learn and adapt to new processes and technologies
• Strong analytical skills to assess and process claims accurately
• Commitment to maintaining confidentiality and integrity in handling customer information.
  
  

Certifications Required

Certified Customer Service Professional (CCSP) or equivalent certification is preferred.