Presales - CX

Experience: 3-5 years

Location: Chennai/Bangalore/Hyderabad

Role: Senior Associate

Work from Office(Hybrid)

Responsibilities

We are seeking dynamic bid managers with international BPO experience who can take on challenging projects to create proposals that portray us in the best light in front of prospects and clients, thereby giving us a competitive edge. Matching the right solution and offerings aligned to the stated/unstated needs while working with various functional stakeholders to arrive at the same.

This is an IC role that requires peer & stakeholder management. The role will have constant interaction with sales and the CXO suite for strategy and solution. The role would also include:

• Devising a successful strategy for winning a bid, including pinpointing the unique selling points (key differentiators) of the organization, knowing the company’s operating and profit margins, and understanding the clients’ specific requirements
• Researching, writing, and/or checking proposals while tracking and adhering to required timelines
• Working with internal stakeholders and the client organization to obtain the information required to compile the bid
• Assessing and addressing the technical and commercial risks relating to the bid
• Responding to clients’ and other stakeholders’ queries before, during, and after the bid has been submitted
• Managing client visits, presentations for a successful bid
  
  

Qualifications

• Should have BPO experience in any domain – travel, hospitality, healthcare, BFSI, Tech Support or any other
• Experience in operations/delivery/bid management would be a preferred
• Should have been a part of client facing roles, leading, and creating WBR/MBR/QBR
• Strong analytics skills and eye for detail with working knowledge and experience of P&L
• English language proficiency is a must
  
  

Good to have

• Experience in Proposal development, Opportunity summary creation and pricing models
• Good knowledge of Shipley’s proposal writing and management
• Shipley’s/APMP certification is a plus
• PMP certification and leading projects would be an added advantage