Player Relations Executive

Company: Hudle Location: Delhi Job Type: Full-time Salary: ₹3,00,000 - ₹4,50,000 per annum

Company Overview: Hudle is a sports tech company on a mission to enable 100 million Indians to play active sport as a way of life, combining cutting-edge technology with on-ground expertise. We are a fast-growing platform with one of the pioneers of Indian sport, Ajinkya Rahane, as our brand ambassador. At Hudle, work is literally play! We believe in the “work hard, play harder” philosophy.

Role Overview: As a Player Relations Executive (Customer Success Executive/Intern), you’ll be the heartbeat of our customer experience. You will help us redefine customer relationships, ensuring every interaction is meaningful and impactful.

What You’ll Do:

• Build strong relationships with customers, becoming their trusted resource for insights and support.
• Onboard and educate new users through calls and emails on using the app, making bookings, and joining games.
• Serve as the voice of the customer internally, relaying feedback and advocating for their needs to enhance our services.
• Proactively reach out to customers to ensure satisfaction with bookings, identify issues at venues, and provide feedback to minimize future challenges.
• Work closely with other teams to ensure a seamless customer journey and contribute to continuous improvement.
• Respond to inbound emails and calls, handle player complaints, provide timely solutions, and follow up to ensure resolution.
• Address subscription issues, troubleshoot service problems, and offer tailored solutions based on players’ requirements.
• Conduct regular outbound calls to gather feedback and report insights to enhance our services.
• Share valuable insights on feature adoption and user experience with the product team.
• Collaborate with various teams to assist with day-to-day operations and help create or update processes for more efficient player relations.
• Monitor and respond to reviews on Google Business pages for select venues.
• Take ownership of all work-related tasks, ensuring high standards of customer service and operational excellence.

Qualifications:

• Minimum 2+ years of experience required.
• Excellent verbal, written, and interpersonal communication skills (fluency in both English and Hindi).
• Comfortable working with Google Sheets/Excel.
• Self-motivated and willing to learn. Interest in sports & fitness is a bonus.
• Ready to work in a dynamic, fast-paced start-up environment.

Benefits:

• Start-up environment with plenty of learning and growth opportunities.
• Great exposure working closely with senior management.
• Employee-first culture.
• Market salaries.
• 12 paid leaves, 12 casual leaves, major Indian holidays, maternity leaves.
• Health insurance.
• Monthly Hudle Credits to play sports.