Payroll Expert

Summary

Location: Hyderabad, India

Step into a role where your expertise in payroll processes drives meaningful impact. As a Payroll Expert, you’ll support the development of principles and guidelines that shape how we operate, while coordinating data analysis and evaluation to enhance service delivery. Your contributions will help implement and continuously improve payroll systems that support our people across India and APAC countries like Australia, New Zealand, and the Philippines.

About The Role

Key Responsibilities

• Support operational execution of payroll strategic objectives across teams and regions
• Implement payroll processes and standards with guidance and training for users
• Respond to payroll service requests and resolve issues or escalate as needed
• Track and troubleshoot service errors, analyzing messages and user queries
• Evaluate payroll services and contribute to continuous improvement initiatives
• Collaborate on payroll-related projects at country or business unit level
• Provide expert advice on payroll systems, compliance, and customer-focused solutions
  
  

Essential Requirements

• Bachelor’s degree or equivalent education and experience
• Proficiency in written and spoken English
• 3–4 years of proven experience in payroll operations for India and APAC countries like Australia, New Zealand, and the Philippines
• Familiarity with payroll systems; ADP experience preferred
• Knowledge of country-specific payroll regulations and tax compliance
• Strong customer focus with proactive problem-solving skills
  
  

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards