Panel Support Helpdesk
Numerator
Date: 3 weeks ago
City: Vadodara, Gujarat
Contract type: Full time
We’re reinventing the market research industry. Let’s reinvent it together.
At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.
Responsibilities:
Basic Qualifications:
At Numerator, we believe tomorrow’s success starts with today’s market intelligence. We empower the world’s leading brands and retailers with unmatched insights into consumer behavior and the influencers that drive it.
Responsibilities:
- Recruitment of new panellists with leads coming via various sources i.e. online, referrals etc.
- Onboarding (Training) new Panellists
- Responsible for replacement of Panellists when there are dropouts from the panel
- Closely track and monitor the participation of the Panellist for the first month and communicate with them if there are any concerns
- Connect with Panellists and understand their concerns when the engagement levels are low and resolve issues for the first month on the panel
- Communicate importance of engagement and the need for active participation
- Get feedback from Panellists and communicate the same to Project Manager, in order to communicate to senior team there by enabling appropriate decisions to be taken to ensure smooth panel functioning - in particular with relation to recruitment and onboarding
- Communicate and be in touch with the Recruitment Project Manager daily
- Regular connections to understand Panellists issues and queries for the first month and to resolve them at the earliest
- Use GPM (Global Panel Management) tool during all engagement activities, to be able to track and monitor discussions and updates
- Checking first month scans and addressing quality concerns
- Training panellist on rewards program
- Face to Face In field recruitment when required
- Hand over panellist to permanent PME after payment of first rewards
- Monitoring of demographic profile of panel to ensure correct demographics targeted for recruitment
Basic Qualifications:
- Experience with CATi / Helpdesk Team and Fieldwork
- Computer literate - proficient with Microsoft office (Word, Excel, PPT, etc), Good management of digital platforms / HTML and open to learning new programs (GPM)
- Good interpersonal Skills
- Self motivated and can self-manage
- Ability to speak a vernacular language is a plus
- Professional proficiency in English.
- Excellent written and verbal communication skills to effectively communicate with diverse audiences.
- Ability to build and maintain strong relationships with key onshore stakeholders.
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