Operations Support Manager

Accelleron is accelerating sustainability in the marine and energy industries as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. Building on a heritage of over 100 years as a trusted industry partner, the company serves customers in more than 100 locations in over 50 countries. Accelleron’s 3,000 employees are continuously innovating to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Job Description

We are looking for a high-caliber Operations Support Manager to join our Central Operations Team, supporting the implementation, ramp up and enhancement of strategic global initiatives focused on the service of non-Accelleron equipment.

In this role, you will contribute to the growth of a strategic service initiative to expand the business with the service of non-Accelleron equipment. and help in drive this service initiative according to the Division Service strategy, the roadmap defined in the Product Market Strategy and the direct alignment with the initiative team leader

As Operations Support Manager, you will provide end-to-end operational support to the Global non-Accelleron Team (S43). Your core responsibilities will include defining and maintaining master data standards, Driving supplier collaboration and logistics setup, enhancing systems and supporting process improvements, Managing reporting tools and dashboards, Coaching and enabling the global service network.

You will work across functions and collaborate closely with GPOs (Global process owners) to ensure smooth execution of processes, resolve operational challenges, and support digital initiatives including AI and analytics.

The path for this role is not always predefined — we are looking for someone who can pave the way, think beyond boundaries, make concepts to materialize, and go the extra mile to ensure the success of this initiative.

In this position, you will report to the Division Support Manager within the Central Operations Team with strong interaction with the headquarter team.

Your Responsibilities

• Forecasting & Supplier Collaboration
• Analyze demand and prepare forecasts to support strategic procurement of spare parts, for the Accelleron stock to offer high availability of spares to loyal customers
• Maintain close interaction with suppliers to convert their challenges into streamlined solutions for lean handling of this business
• Develop and implement global logistic processes with external partners
• Operational Excellence & Process Optimization
• Identification of pain areas for non-Accelleron business for local units and align with stakeholders like GPOs/Suppliers/Reporting team to resolve them
• Act as a consultant to Accelleron operations representatives, using their feedback to drive continuous improvement.
• Identify improvements in existing tools and processes for non-Accelleron equipment handling; Propose and develop concepts for enhancements and collaborate with the relevant GPOs or stakeholders for smooth implementation.
• Master Data Management
• Define structured master data concepts for non-Accelleron spare parts aligned with Equipment maker-specific material patterns and set up in CRM in line with GPOs
• Validate the new Master data requests against the defined concepts and approve entries in CRM
• Ensure correct master data usage across the network during quotation creation in CRM.
• Operations Enhancement Initiatives
• Support the establishment of a centralized RFQ/Quoting process from local units to suppliers.
• Support GPOs in enabling CRM scope for non-Accelleron agreements including spare parts pricing and service job options.
• Digital Tools & AI Enablement
• Identify reporting and dashboard needs for effective business monitoring of the non-Accelleron services.
• Develop, manage and maintain existing Excel tools, SharePoint platforms, and Power BI dashboards relevant to this business stream.
• Support in AI initiatives linked to non-Accelleron business
• Network Support and Coaching
• Coach the Accelleron service network regarding operations topics to help them grow the business locally
• Provide guidance and training to ensure effective implementation and adoption of operational processes and tools across the network.
  
  

Your background

• Bachelors’ degree in Engineering or Business administration
• 5 years of relevant experience in service operations.
• Know how in the marine market, turbocharger service sales know how a is plus.
• Good organizational and project management skills
• Capable to turn ideas into business
• Strong communicator and able to work successfully in international and cross-functional teams
• Knowhow about supply chain and logistics – tax knowhow is a plus
• Knowhow in SAP HANA, CRM, Power BI, Power Automate and SharePoint
• Good understanding of global market trends, customers, and strategy
• Fluent in English.
• Good business acumen
• Service oriented mind set – willing to go the extra mile.
  
  

Job Location: Vadodara

Your Benefits

• Attractive compensation & benefits.
• Employee Assistance Program.
• Global parental leave program.
• Flexible working models.
  
  

We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website accelleron.com.

Accelleron Data Privacy Statement: accelleron.com/privacy-notice/candidate