Operations Manager / Shift Lead

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Key Responsibilities

• Lead, supervise, and mentor a team of technicians responsible for network operations, data center activities, and end-user device support.
• Ensure all team members are properly trained on processes, technical tasks, and customer service expectations.
• Support the engineers for day to day BAU operations activities on DC and Network.
• Performance monitoring and reporting.
• Customer service and escalation management.
• Assisting the team members with Network and DC operations and issues.
• Strong technical background on PC, datacenter and Network fundamentals.
• Customer handling, Updating / Closer of Ticket in Ticketing Tool, Operating from Customer place (Onsite anywhere in India).
• Self-motivated, detail-oriented and organized. Professional, confident and enthusiastic team player with a flexible can-do attitude.
• Ability to remain calm under pressure.
• Ability to form networks with staff at all levels and influence effectively.
• Customer service focused, and able to liaise and influence staff at all levels.
• Excellent work ethic and the ability to thrive in a time-sensitive environment.
• Flexible and adaptable to fluctuating workflow levels.
• Excellent interpersonal, organizational, and presentation skills.
• Should exhibit Punctuality.
• Should be able to follow instructions as well as take responsibility for the actions.
• Acts as a mentor and share knowledge to the team members.
• Excellent organizational skills with the ability to priorities workload.
• Ensure Resource availability by proper Work force management and work plan creation.
• Giving suggession to higher management for smooth running / automating operation.
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.