Operations Manager - Ocean Freight

Job ID: R40379

Operations Manager - Ocean Freight

Primary Location: New Delhi, Delhi India

C.H. Robinson is seeking a skilled and experienced Operations Manager- Ocean Freight to join our North branch offices in Delhi.

As the Manager of Operations for Global Forwarding, you will lead a team focused on managing ocean freight operations, ensuring efficiency and effectiveness across the entire process. In this role, you will be responsible for driving productivity, quality, and world-class service by aligning resources, setting role expectations, and monitoring performance metrics. Your focus will be on continuously evaluating and improving operational processes, including optimizing service levels and cycle times to meet business goals and efficiency targets. You will also oversee a team that may include both individual contributors and other operations leaders.

If you're a seasoned ocean freight professional with a passion for driving operational and organizational success we encourage you to apply.

DUTIES AND RESPONSIBILITIES:

The duties and responsibilities of this position consists of, but are not limited to, the following:

Leadership:

• Promote a culture and working environment that embraces growth and development to meet the needs of our employees and customers, resulting in higher employee engagement and overall customer satisfaction
• Instill professionalism, ensure adherence to policy and procedures, and encourage consistency of process
• Identify development opportunities, provide constructive feedback, offer continuous training opportunities for direct line reports
• Play major role in recruitment, onboarding, and continuous development of talent
• Provide individualized coaching plans for direct reports and host semi-annual Talent (performance) reviews
  
  

Communication:

• Regularly share industry news, department changes, and process updates to department
• Draft client advisories on relevant trade, market, and regulatory updates
• Provide guidance to employees on how to respond to challenging customer scenarios
  
  

Strategy:

• Maintain monthly balanced scorecard of department performance
• Lead and participate in pricing and process negotiations
• Collaborate with branch leadership teams to deliver effective problem resolution and process improvement
• Set quantitative, qualitative, and personalized objectives for Department supervisors
• Design, control, and maintain the process for successful service delivery
  
  

Customer Service:

• Uphold our customer SLA (service level agreements)
• Serve as a role model in developing relationships with clients, origin counterparts, and destination partners critical to the success of our clients' transportation and supply chain systems
• Utilize tools to confirm effective process execution and timely, accurate invoicing for services rendered
• Mentor employees to deliver quality business reviews
• Conduct business reviews and support sales efforts
• Troubleshoot and design solutions for challenging customer scenarios
  
  

Operations:

• Assign and ensure proper setup for new business onboarding
• Mitigate operating expenses by actively managing resources against activity forecasts
• Utilize operational and financial tools to monitor daily tasks, set priorities, and measure performance
• Quickly and effectively resolve issues with airlines, steamship lines, ports/CFS, outside forwarders/brokers
• Monitor and maintain control over accounts receivable/accounts payable
• Manage and revise best practice and SOP materials
• Confirm that the supervisors and operations staff have the tools, time, and support they need to successfully service the customers
• Identify opportunities to utilize global operations team to deliver continuous improvement exercises that strengthen the customer relationship and improves efficiency
• Other duties or responsibilities as assigned according to the team and/or country specific requirements
  
  

QUALIFICATIONS:

Required:

• Min Bachelor's degree from an accredited college or university
• Minimum 10 years of Global Forwarding Transportation experience
• Minimum 3 years of direct people management experience
• Strong industry operational excellence experience
• Ability to travel up to 10% (domestically and internationally)
• Strong knowledge of Excel & should be comfortable to work in system driven environment
  
  

Preferred:

• Post Graduation/ Master's in business administration from an accredited college or university
• Strong analytical, problem solving and time management skills.
• Customer focused with proven flexibility & adaptability to product and customer needs
• High emotional intelligence, situational leadership, and coaching techniques
• Understanding of financial statements and key performance metrics
• Values a diverse and inclusive work environment
  
  

Disclaimer:

This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

Your Health, Wealth, and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Group Mediclaim Policy (GMC)
• Group Personal Accident (GPA) policy
• Covid-19 related coverage and reimbursement
• Employee State Insurance Corporation (ESIC)
• Group Term Life (GTL) Insurance Plan for employees
• Employee Stock Purchase Plan (ESPP)
• Investment Declaration & Flexi Benefit Plan
• Variable Pay based on position
• Flexible work arrangements
• Paid Privilege, Casual and Sick Leaves
• Paid Maternity & Paternity Leaves
• Paid Compassionate Leaves
• Paid Public Holidays
• Paid time off to vote
• Reward & Recognition Program
• Wedding Allowance
• Special Mobility Assistance
• Employee Wellness Initiatives
• Plus a broad range of career development, networking, and team-building opportunities
  
  

Equal Opportunity Statement

C.H. Robinson recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. As an equal opportunity employer, we may invite you to complete the voluntary self-identification. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment, Any information provided will be kept confidential, and separate from your employment application. This information may be used for diversity reporting purposes in accordance with applicable local law.