Operations Consultant (Projects and Experience)

About Us

Livspace is Asia’s largest and fastest-growing home interiors and renovation platform. Leveraging its proprietary technology, the company delivers end-to-end home interior and renovation solutions, encompassing modular solutions, furniture, false ceilings, soft furnishings, décor, civil works, and more. The company serves homeowners across diverse market segments in India and Singapore.

Since the company was founded in 2015, Livspace has revolutionized a highly fragmented industry by setting new benchmarks in quality, innovation, and execution. To date, the company has successfully transformed the homes of over 100,000 satisfied customers through its presence in 80+ cities and 110+ Experience Centres.

Backed by marquee investors, the company’s goal is to continue strengthening its dominance in India as an industry leader and the largest employer of interior designers. Livspace remains committed to redefining industry standards by introducing new products and services, enhancing site execution processes, improving manufacturing techniques, and ensuring seamless project delivery—all with the ultimate goal of turning homeowners’ dreams into reality.

For more information, please visit: https://www.livspace.com/in/about-us

Job Description

As an Operations Consultant (Projects and Experience), you will mentor Livepreneurs on different skills. You will be responsible to maintain a good customer experience throughout the project timeline in the design & operations stage.

You will be responsible to make every Livpreneur successful. You will work with the different functions to constantly provide insights to improve processes for Livprenuers.

• Understand drawings (2D/3D) of all disciplines (Civil, Electrical, Plumbing, Carpentry, etc).
• Identify design discrepancies and foresee execution risks.
• Validate & review work orders, BOQs, drawings.
• Prepare detailed project execution schedules highlighting interdependencies of various tasks.
• Auditing the site work by doing regular site inspections as well as monitoring remotely with quality control.
• Ensuring that all quality and timeline related requirements are met.
• To ensure timely site updates are available to the customer from Livpreneurs.
• A bridge between Livpreneurs & Customers during design to project execution stage.
• Updating of project trackers & summaries.
• Manage a team of 5 to 10 Livpreneurs in a city or region.
• Analyze data to identify performance bottlenecks, devise corrective solutions, and own implementation end-to-end.
• Be the quality custodian of your Livpreneurs projects ensuring the superlative customer experience.
• Identify Livpreneur’s specific challenges that may aid or hamper their performance and devise solutions around them.
• Work with internal functions on key initiatives such as SOPs, pricing and new initiatives.
  
  

Job Requirement

• Management Graduate/Construction management, preferably from a Tier I/Tier II Institute.
• Strong Project Management/Engineering/Architecture background is a must with 2+ years of experience.
• Must have experience in handling at least 15+ renovation projects.
• Have a deep appreciation and understanding of site execution for home renovations.
• Ability to assess design feasibility, visualize on-site conditions and foresee execution risks.
• Process-driven project management professionals with quick problem-solving skills.
• Excellent interpersonal and communication skills.
• Proactive and capable of prioritizing work.
• Extremely high level of ownership and learning aptitude.
• Past experience in managing project management/operations is a core requirement for this role preferable if worked with ops-focused startups.
• The high degree of comfort on Excel/Google Sheets and strong data analysis skills.