Operations Analyst

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About The Role

To perform a variety of pre settlement tasks and processes, such as perform pre-checks as specified, verify documents, prepare progress draw requests, prepare security documents and other tasks in relation to the resolution of customer requests in the Homeowners space.

You will be based in Bengaluru, and aligned to Frontline regions across the branch network, mobile lender and broker channels. More importantly, our people are working together with Frontline as one team for our customers.

Shifts : Rotational Shifts (Including Night Shifts)

What will your day look like?

• Work completed within Banks set policies, procedures and standards and able to apply business knowledge in daily work.
• Monitors progress on outstanding matters
• Gain understanding of customer queries/concerns by gathering necessary information. Research customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated.
• Recognise issues requiring escalation and act accordingly.
• Develop sound relationships with ANZ customers & ANZ staff by maintaining two-way communication.
• Handle queries from ANZ customers & staff. Provide continuing liaison with customers through to final resolution. Answer all emails and calls in a professional manner.
• Contact customer to keep them informed in accordance with current processes.
• Process items/events with timeliness and accuracy.
• Work Allocation and Prioritising and distributing initial work received to various team members
• Staff communications, staff meetings rostering and work distribution
• Resolve and/or escalate complex matters to the Manager in a timely manner
• Focus on continuous improvement of the process
• Adhering to and living ANZ Values
• Adhering to Standard Code of Conduct
  
  
  

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Fresher’s who have completed graduation/PG (BCom, BBA, BBM, MCom, MBA)
• Highly energetic and dynamic professional who are always striving to do better for our customers.
• Should be flexible working in any shifts
• Candidate having experience of Mortgage Process/banking Operations is an added advantage
• Excellent communication skills in written and oral English
• Strong in exercising sound judgement backed by analytical, problem-solving skills
• Carrying impressive interpersonal skills to communicate effectively with our Australian frontline and leading lenders
• Strong in living cultural and ethical values to demonstrate sense of accountability, collaboration, excellence, integrity and respect
  
  
  

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 90947.

Job Posting End Date

, 11.59pm, (Melbourne Australia)