Operation Manager

Job Title: Operations Manager

Department: Park/Game Zone Operations

Location: As per Company's requirement (Anywhere in India)

Company Overview

PUNO is a leading entertainment provider, offering a wide range of recreational activities for individuals and families. Committed to delivering exceptional customer experiences, PUNO strives to create memorable moments for all its visitors.

Role And Responsibilities

As an Operations Manager at PUNO, you will be responsible for ensuring the smooth functioning of all operations within the organization. Your primary duties will include:

• Conducting morning property checks to ensure cleanliness and proper maintenance.
• Monitoring staff attendance and coordinating with the front office team for pre-opening preparations.
• Providing daily briefings to staff, addressing any issues or improvement suggestions.
• Collaborating with the Assistant Manager of Operations to plan and allocate staff effectively.
• Creating daily rosters and staff allocation sheets.
• Performing regular rounds throughout the day to assess property cleanliness.
• Overseeing park operations, including front office, court monitors, housekeeping, and maintenance.
• Coordinating with the maintenance team to address any pending work or maintenance requirements.
• Ensuring that housekeeping and cleaning standards are maintained according to company guidelines.
• Liaising with the sales and finance teams for any queries or assistance.
  
  

Candidate Qualifications

To be successful in this role, you should have:

• Exceptional communication skills and the ability to foster positive business relationships.
• Experience managing teams of 25 or more employees.
• Proficiency in using Microsoft Office applications.
• Prior experience in developing and implementing Standard Operating Procedures (SOPs).
  
  

Required Skills

• Communication: Strong verbal and written communication skills to interact effectively with staff and management.
• Team Management: Ability to lead, motivate, and manage a team to achieve operational excellence.
• Microsoft Office: Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
• SOP Implementation: Experience in developing and implementing Standard Operating Procedures.
• Interpersonal Communication: Ability to build and maintain positive relationships with employees and customers.
  
  

How To Apply

Interested candidates should send their resumes to [email protected] with the subject line "Operations Manager Application."