Operation Manager
Right Advisors Private Limited
Date: 4 days ago
City: Ghāziābād, Uttar Pradesh
Contract type: Full time
Job location - South Ex Delhi
Exp -7-10yrs
Salary -14-16lpa
Industry - EdTech
About the Role: Operation Manager
As the Manager of Student Success Campus Operations at Delhi , you will play a crucial role in ensuring the smooth operation of key departments and enhancing the overall student experience. This role involves overseeing faculty management, student placements, and events while fostering a vibrant campus culture. You will manage the entire student journey from onboarding to placement, handle escalations, optimize processes, and work with cross-functional teams to uphold high standards across all programs.
What You'll Do
Department Management:
Oversee, delegate, and manage key departments, including faculty management, placements, and student events at the Delhi campus.
Ensure smooth administrative operations and high team performance to maintain an excellent student experience.
Student Journey Management
Lead the Student Success Placement team to provide a consistently positive experience from onboarding through to placement.
Conduct feedback sessions, CSAT NPS surveys, and develop action plans to address and resolve course-related issues.
Escalation And Scheduling
Address and resolve student and faculty escalations effectively, ensuring efficient academic scheduling.
Maintain high feedback scores and balance faculty needs while adhering to cost management directives.
Collaboration And Training
Collaborate with the program head to implement training strategies for all programs.
Define team deliverables, roles, and responsibilities, and plan training sessions to support project success.
Process Optimization
Implement efficiencies through automation to improve student and faculty management.
Monitor student attendance, assignments, grievances, and retention, and apply practical improvements.
Event Management
Plan and execute key academic events, such as orientation and convocation.
Deliver engaging presentations to students and faculty, fostering a positive educational environment.
Additional Duties
Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.
Qualifications
7-10 years of experience in student-facing or customer service roles.
Preferred age range: 32-40 years.
Proven leadership experience in ed-tech or student-centric environments.
Successful track record of managing teams of 10-15 individuals.
Strong analytical problem-solving skills with a vibrant and optimistic mindset.
Demonstrated ability to handle challenging situations and ensure an exceptional student experience.
Should Have
Experience in implementing process efficiencies and automation in educational settings.
Familiarity with student retention strategies and academic event management.
Effective collaboration with cross-functional teams.
Nice To Have
Experience in digital marketing education or related fields.
Advanced problem-solving skills with a focus on innovative solutions.
Additional certifications or training in student management or educational leadership.
For the Interview process please share below details:-
Sohit Sharma
7428370081 [email protected]
This job is provided by Shine.com
Exp -7-10yrs
Salary -14-16lpa
Industry - EdTech
About the Role: Operation Manager
As the Manager of Student Success Campus Operations at Delhi , you will play a crucial role in ensuring the smooth operation of key departments and enhancing the overall student experience. This role involves overseeing faculty management, student placements, and events while fostering a vibrant campus culture. You will manage the entire student journey from onboarding to placement, handle escalations, optimize processes, and work with cross-functional teams to uphold high standards across all programs.
What You'll Do
Department Management:
Oversee, delegate, and manage key departments, including faculty management, placements, and student events at the Delhi campus.
Ensure smooth administrative operations and high team performance to maintain an excellent student experience.
Student Journey Management
Lead the Student Success Placement team to provide a consistently positive experience from onboarding through to placement.
Conduct feedback sessions, CSAT NPS surveys, and develop action plans to address and resolve course-related issues.
Escalation And Scheduling
Address and resolve student and faculty escalations effectively, ensuring efficient academic scheduling.
Maintain high feedback scores and balance faculty needs while adhering to cost management directives.
Collaboration And Training
Collaborate with the program head to implement training strategies for all programs.
Define team deliverables, roles, and responsibilities, and plan training sessions to support project success.
Process Optimization
Implement efficiencies through automation to improve student and faculty management.
Monitor student attendance, assignments, grievances, and retention, and apply practical improvements.
Event Management
Plan and execute key academic events, such as orientation and convocation.
Deliver engaging presentations to students and faculty, fostering a positive educational environment.
Additional Duties
Perform any other reasonable duties as requested by management, aligned with the broad scope of the position.
Qualifications
7-10 years of experience in student-facing or customer service roles.
Preferred age range: 32-40 years.
Proven leadership experience in ed-tech or student-centric environments.
Successful track record of managing teams of 10-15 individuals.
Strong analytical problem-solving skills with a vibrant and optimistic mindset.
Demonstrated ability to handle challenging situations and ensure an exceptional student experience.
Should Have
Experience in implementing process efficiencies and automation in educational settings.
Familiarity with student retention strategies and academic event management.
Effective collaboration with cross-functional teams.
Nice To Have
Experience in digital marketing education or related fields.
Advanced problem-solving skills with a focus on innovative solutions.
Additional certifications or training in student management or educational leadership.
For the Interview process please share below details:-
- Total exp -
- Current /last ctc :- ........... Take home salary :- ........
- Exp ctc :- ............ Take home salary :- .......
- Current location -
- Current designation......
- Notice period :-
- Reason for change :-
- Education:-
- Are you comfortable to work on site job ?
- Are you comfortable to work in 5.5 days model?
- Are you ready for a face-to-face interview?
- Do you have experience of faculty management, student placements, and events while fostering a vibrant campus culture?
- Have you handled escalations and optimized processes?
- Do you have experience of the entire student journey from onboarding to placement?
- Have you done event and campus management?
- Have you done team handling and coordination?
- Are you involved in student admission?
- Are you involved in admission?
- Are you managing the onboarding to placement process ?
- Are you doing classroom Management?
- Are you doing Student Management and engagement?
Sohit Sharma
7428370081 [email protected]
This job is provided by Shine.com
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