On Site Service Technician - Level II
Cummins Inc.
Date: 5 days ago
City: Vadodara, Gujarat
Contract type: Full time
Description
Job Summary:
The On-Site Service Technician - Level III is responsible for completing diagnostics, repairs, and rebuilds on engine products independently in a service workshop setting. The role also involves coaching and developing less experienced technicians, providing technical guidance, and ensuring adherence to safety and quality standards.
Key Responsibilities
Diagnostics and Repairs:
Competencies:
Job Description
Organization Cummins Inc.
Role Category On-site
Job Type Technician
ReqID 2405076
Relocation Package Yes
Job Summary:
The On-Site Service Technician - Level III is responsible for completing diagnostics, repairs, and rebuilds on engine products independently in a service workshop setting. The role also involves coaching and developing less experienced technicians, providing technical guidance, and ensuring adherence to safety and quality standards.
Key Responsibilities
Diagnostics and Repairs:
- Perform complex diagnostics and repairs on engine products using documented procedures and policies.
- Troubleshoot customer complaints, develop and execute repair plans, and validate repairs by duplicating the complaint to ensure resolution.
- Utilize electronic service tools and software for diagnosing and troubleshooting mechanical and electrical systems, including engine systems interactions.
- Conduct preventative maintenance based on assessments of engine and component conditions to prevent future failures.
- Complete and maintain accurate service documentation, including work completed documents, time sheets, warranty claims, and quality forms.
- Ensure all relevant technical, customer, and equipment information is accurately captured and documented in the service management system.
- Coach and develop junior technicians and apprentices by transferring knowledge, providing work direction, and reviewing repair plans and parts lists.
- Encourage and ensure adherence to all Health, Safety & Environmental (HSE) policies, procedures, and legislation.
- Maintain a clean and organized work area, ensuring tools are in proper working order.
- Follow and enforce HSE guidelines, reporting any issues or incidents to supervisors.
- Identify and utilize the appropriate electronic tools for diagnostics and repairs, interpreting results to determine necessary steps for service resolution.
- Product Repair and Maintenance:
- Ability to repair and maintain mechanical/electrical products following industry guidelines, using required tools within standard repair time.
- Proficiency in disassembling and assembling engines or power generators, ensuring a clean and organized environment.
- Service Documentation:
- Accurately document all service activities, ensuring seamless transitions and accurate responses to service tickets.
- Technical Escalation:
- Escalate complex technical issues to higher-level expertise when necessary, ensuring timely resolution and accurate documentation.
Competencies:
- Communicates Effectively: Develop and deliver multi-mode communications that meet the needs of different audiences.
- Customer Focus: Build strong customer relationships and deliver customer-centric solutions.
- Develops Talent: Foster the development of others to meet their career goals and organizational objectives.
- Situational Adaptability: Adapt approach and demeanor in real-time to match shifting demands of different situations.
- Self-Development: Actively seek out opportunities for growth and development, using both formal and informal channels.
- Health and Safety Fundamentals: Champion and model proactive health and safety behaviors to build an interdependent culture and contribute to an injury-free workplace.
- Values Differences: Recognize and appreciate the value that different perspectives and cultures bring to the organization.
- Vocational diploma from a relevant technical institution is preferred.
- Apprentice-trained Engine Technician is highly desirable.
- Locally valid driving permit is preferred.
- This position may require licensing for compliance with export.
- Advanced level knowledge of engine products and significant experience in performing diagnostics, repairs, and preventative maintenance.
- Experience in providing technical advice and coaching to junior technicians is preferred.
Job Description
- Hands On Experience on Engine/ Aftertreatment system on Vehicle level analysis BSIV and BSVI,
- Trouble shooting on Vehicle & Engine,
- Basic knowledge of electronic service tool like Insite on Engine & ATS
- Organize & Impart Trainings to OEMs and CCC Service Centre's for ensuring trouble free operation of Product.
- Ability to strip down & rebuild turbocharger/Dosing systems/Fuel system and analyze the failure.
- Ability to trouble shoot on vehicle/Engine/Genset/Construction Equipment for Engine related issues.
- Handling Warranty cases and concluding warranty disposition.
- Support Infant care.
- Enhancing capability of CTT ASC on customers support by Technical/Service support/Parts Availability.
- Conduct service center audit and implement corrective actions required.
- Supporting to CCC s for aftermarket service support.
- To ensure failed failure parts to dispatch plant for analysis.
- Maintain service data base for the complete key activities of service and support data for release monthly report.
- Customer Handling
- Presentation skills
- Very effective written/spoken communication.
- Product Knowledge
- Data Analysis Skill
- Training Skills
- Failure Diagnosis/Analysis
- Communicate with Customer
- Continuous Improvement
- Customer Orientation
- MS Word, Excel & Power point
- Product Knowledge On Engine, Automotive, Off Road Equipment’s, Power Generation
- Should be willing to travel to customer site frequently
Organization Cummins Inc.
Role Category On-site
Job Type Technician
ReqID 2405076
Relocation Package Yes
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