National Manager - Debt Management Services - The Wheels - 2W/3W

Location Name: Lucknow

Job Purpose

To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels – 2W/3W across all payment buckets, aiming to reduce outstanding amounts.

Duties And Responsibilities

• Managing Collection Targets
  
  
  

 Ensure adherence to collection schedules.

 Attain EMI and penalty collection objectives.

 Reposition vehicles in cases of defaults.

 Close cases by securing settlement amounts.

 Explore diverse customer communication approaches for effective recovery.

• Vendor Management
  
  
  

 Appoint collection agencies.

 Strategize and allocate tasks to agencies.

 Conduct on-site checks to validate procedural adherence.

 Ensure prompt payment deposits by Field Officers (FOS).

 Guarantee timely payments to vendors as per the schedule.

 Conduct training sessions for agents working with vendors.

• Executing Recovery Procedures
  
  
  

 Initiate customer calls for debt recovery.

 Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions.

 Gather customer feedback to improve the collection process.

 Conduct training sessions to enhance the team's collection skills.

• Stakeholder Management
  
  
  

 Conduct regular stakeholder reviews.

 Align stakeholders with the collection strategy.

 Realign case priorities based on defined deliverables and objectives.

•  
• Team Management
  
  
  

 Participate in recruitment process to identify right talent for various roles in the team

 Identify high potential talent and provide opportunity to groom them for future roles

 Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success.

 Set clear targets, train & motivate the team, and foster a positive and collaborative work environment.

Key Decisions / Dimensions

Following Decisions Are Taken By The Role

 Appointment of Vendors

Major Challenges

 Managing assertive customers in default

 Dealing with deliberate defaulters

 Sustaining a high team morale

Required Qualifications And Experience

• Qualifications
  
  
  

 Graduate in any stream

• Key skills required
•  Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers
•  Experience of managing a team is required
•  Communication Skills & Stakeholder Management
•  Good knowledge and connect with legal entities
•  Leadership qualities
•  Result Oriented Mindset
•  Good team player
•  Motivation skills