GSA - Housekeeping
Mercure Hotels
Date: 3 weeks ago
City: Lucknow, Uttar Pradesh
Contract type: Full time
Job Description
Diploma / Degree in Hotel Management / Graduate or any other equivalent qualifications.
Additional Information
0-1 year of experience
- To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
- Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
- Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
- Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
- Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
- Interact with guests and personnel of the hotel in an efficient and friendly manner.
- Provide effective support to the team to enable them to provide a range of effective and efficient services
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Identify optimal, cost effective use of the resources and educate the team on the same.
- Responsible for maintenance and upkeep of all department equipment, fittings and fixtures and material under his / her responsibility
- Checks and controls the availability and proper usage of supplies and material.
- Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.
- Ensure to report to work on time and according to posted schedule.
- Ensure to daily change soiled linens on beds and remake beds.
- Strictly follow the lost and found procedures.
- Ensure floor pantries and corridors & fire exits are as per the standards.
- Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
- Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and develop multi functionality
- Ensures career development and succession planning for self
- Attends training on fire safety and security system
- Shares skills with all departmental employees through on the job training for new comers.
Diploma / Degree in Hotel Management / Graduate or any other equivalent qualifications.
Additional Information
0-1 year of experience
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