Manager-Service Ops
Vodafone Idea Limited
Date: 1 day ago
City: Guwahati, Assam
Contract type: Full time
Role
TES Service Operation Manager – Circle
Job Level/ Designation
M1
Function / Department
Technology / Technology Enterprise Solutions (TES)
Location
Guwahati
Job Purpose
Circle TES Service operation is responsible for Customer Life cycle management. This role will be accountable for enterprise customer service operation along with agreed KPI – MTTR (240Min.), Fault rate (<=10 %) & Circuit uptime (99.5%) along with life cycle management. Schedule regular review meetings with MS partner, 3rd party vendor, NOC & Business team for service improvement plan & ensure customer deliverables as per agreement.
Key Result Areas/Accountabilities
TES Service Operation Manager – Circle
Job Level/ Designation
M1
Function / Department
Technology / Technology Enterprise Solutions (TES)
Location
Guwahati
Job Purpose
Circle TES Service operation is responsible for Customer Life cycle management. This role will be accountable for enterprise customer service operation along with agreed KPI – MTTR (240Min.), Fault rate (<=10 %) & Circuit uptime (99.5%) along with life cycle management. Schedule regular review meetings with MS partner, 3rd party vendor, NOC & Business team for service improvement plan & ensure customer deliverables as per agreement.
Key Result Areas/Accountabilities
- Accountable for end to end Enterprise customer experience management at circle.
- Acts as a SPOC to manage escalation for all Service Operations and maintain committed SLA’s of uptime for enterprise customers.
- Lead a team that delivers and maintains fixed line services as per committed TAT and SLA’s for Enterprise customers.
- Undertaking service improvement plans to .provide customer circuit uptime improvement in a timely manner
- Governance of MS partner & Off-net service providers
- Engagement with cross functional team as well as NOC team
- Maintenance, Tracking and release of AMC POs for 3rd party and circle vendors
- Different type of network consolidation project execution as per given timeline
- HSW & PTW compliance
- Different type of UBR product knowledge & hands on experience
- ECI & Huawei NMS knowledge is must
- Different type of IP device hands on experience like – CISCO, Nokia & Huawei (CCNA/CCNP)
- Experience of working in a Telecom service delivery / Operations function
- Experience with Data Networking platforms and Enterprise products & services
- B-Tech Electronics and Telecommunications with 5+ years of experience in the field of enterprise customer operation, project management, Data Communications, Telecom and networking
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Manager-Activation Officer
Vodafone Idea Limited,
Guwahati, Assam
4 days ago
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards...
Assistant Manager - Purchase
Accor,
Guwahati, Assam
1 week ago
Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable...
Trainer
Bharti Airtel Foundation,
Guwahati, Assam
3 weeks ago
About Bharti Airtel Foundation:Quality education is the hallmark of a great nation; if we wish to see phenomenal changes in the world, we must strive to create an order that supports education and develops it. With a profound intent and commitment to make a difference, Bharti Airtel Foundation, the philanthropic arm of Bharti Enterprises, started its operations in the year...
