Manager - Retail Store Operations
Vodafone Idea Limited
Date: 7 hours ago
City: Ludhiāna, Punjab
Contract type: Full time
Role
Store Manager
Job Level/ Designation
M1
Function / Department
Retail
Location
Faridkot
Job Purpose
Sales
Good communication skills
Awareness on technology advancements & new digital product knowledge
Continuous Learning & Empowering Talent
Building Team Commitment
Leads Decision Making & Delivering Results
Products, Services and Technology Knowledge - Consumer
Sales Planning and Forecasting
Problem Solving
Qualifications
Must have technical / professional qualifications
Store Manager
Job Level/ Designation
M1
Function / Department
Retail
Location
Faridkot
Job Purpose
- Drive customer delight in every walk-in and Overall responsibility for activities at a store - spanning customer service, store-level sales and revenue targets across all products (voice – post-paid/ prepaid, data etc.)
- Execute marketing promotions, display and store experience schemes
- Comply to all HSW guidelines and impart knowledge about HSW
Sales
- Achieve TNPS & EQ.
- Deliver revenue targets for the store
- Increase revenue per footfall by aiding customers’ purchase decisions
- Driving sales of all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a store
- Ensure and monitor quality of acquisition through the store
- Achieve profitability (Return on investment) targets for the store
- Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
- Manage higher retention and achieve customer satisfaction for walk-in customers
- Ensure adherence to store processes in terms of documentation and systems
- Ensure infrastructure / store upkeep
- Maintain availability of stock at the store while adhering to norms
- Ensure appropriate product placement & displays at store
Good communication skills
Awareness on technology advancements & new digital product knowledge
Continuous Learning & Empowering Talent
Building Team Commitment
Leads Decision Making & Delivering Results
Products, Services and Technology Knowledge - Consumer
Sales Planning and Forecasting
Problem Solving
Qualifications
Must have technical / professional qualifications
- Essential : Graduation - Regular
- Desired : post - graduation in business management/MBA
- work ex: 1 - 4 years
- Experience of retail store and customer relationship management
- Revenue Target achievement and cost management.
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