Manager - Quality
Vodafone Idea Limited
Date: 2 weeks ago
City: Vadodara, Gujarat
Contract type: Full time

Role
Manager – Quality
Job Level/ Designation
M1
Function / Department
Technology/Quality
Location
Baroda
Job Purpose
This role will be accountable for Quality and Performance of RAN network and to lead a team of Field Engineers to ensure prompt monitoring, trouble shooting and optimization of Network to deliver superior voice & data experience to customers in their respective zones.
Key Result
Areas/Accountabilities
Knowledge, Experience
Knowledge
Skills/Ability
B-Tech Electronics and Telecommunications with 8+ years of experience
Manager – Quality
Job Level/ Designation
M1
Function / Department
Technology/Quality
Location
Baroda
Job Purpose
This role will be accountable for Quality and Performance of RAN network and to lead a team of Field Engineers to ensure prompt monitoring, trouble shooting and optimization of Network to deliver superior voice & data experience to customers in their respective zones.
Key Result
Areas/Accountabilities
- Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retainability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience.
- Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution
- Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds
- Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution
- Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs
- Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints etc.
- Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team
- Building strong relationships with cross verticals
Knowledge, Experience
- In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
- Excellent domain knowledge and on- field optimization experience
- Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
- People management capability, very good cross functional co-ordination.
- Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented
Knowledge
Skills/Ability
B-Tech Electronics and Telecommunications with 8+ years of experience
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
IT Account Administrator
Fluor Corporation,
Vadodara, Gujarat
2 days ago
At Fluor, we are proud to design and build projects and careers. We are committed to fostering a welcoming and collaborative work environment that encourages big-picture thinking, brings out the best in our employees, and helps us develop innovative solutions that contribute to building a better world together. If this sounds like a culture you would like to work in,...

Event Management Internship in Vadodara (Hybrid)
Unessa Foundation,
Vadodara, Gujarat
1 week ago
Selected Intern’s Day-to-day Responsibilities Include Assisting in planning, organizing, and executing Unessa Foundation’s quarterly “UDay – Unessa Day” events. Coordinating logistics, registrations, and volunteer management during open mic and community events. Brainstorming creative event ideas that align with Unessa’s mission to promote social awareness and inclusivity. Handling venue arrangements, scheduling, sponsorship outreach, and media coordination. Collaborating with the marketing team...

Assistant Manager/Sr Engineer (Branson Sales)
Emerson,
Vadodara, Gujarat
2 weeks ago
Job DescriptionTitle: AM/Senior/Sales EngineerBusiness Unit: BransonLocation: Baroda, GujaratOverall Summary:This role is responsible for sales of Branson Business Unit within Discrete Automation Group Business (DISC), covering Gujarat region, Mumbai city, West Bengal/Odisha & eastern states.Responsibilities: Drive sales initiatives to meet sales targets, submitting POR (forecasting monthly), Identify new business opportunities, new applications, new clients/account (OEM, Tier-1/2 suppliers, end customers ie. Manufacturer)...
