Manager - Quality

Vodafone Idea Limited


Date: 10 hours ago
City: Vadodara, Gujarat
Contract type: Full time
Role

Manager – Quality

Job Level/ Designation

M1

Function / Department

Technology/Quality

Location

Baroda

Job Purpose

This role will be accountable for Quality and Performance of RAN network and to lead a team of Field Engineers to ensure prompt monitoring, trouble shooting and optimization of Network to deliver superior voice & data experience to customers in their respective zones.

Key Result

Areas/Accountabilities

  • Daily tracking of Network and Customer experience KPIs for all technologies like Accessibility, Retainability, Data Speeds, Voice Quality and target oriented action plan for regular improvement and consistent experience.
  • Drive worst cell analysis of all technologies and coordinate with partners, SNOC and FO team to timely resolution
  • Utilization monitoring of key nodes in respective zones and proactive action to maintain the utilization with in thresholds
  • Zonal Network complaints analysis. co-ordination with TSG lead and drive field team for complaints visits and resolution
  • Engagement with Zonal business/CS teams for Network complaints management and drive network performance improvement and perception programs
  • Prioritize network experience improvement programs basis customer centric KPIs like TNPS, NPS, Network complaints etc.
  • Regular drive tests and benchmarking of Network rollout/ performance with competitors, and share insights to Zonal business team and Circle central team
  • Building strong relationships with cross verticals


Core Competencies,

Knowledge, Experience

  • In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
  • Excellent domain knowledge and on- field optimization experience
  • Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
  • People management capability, very good cross functional co-ordination.
  • Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented


Education

Knowledge

Skills/Ability

B-Tech Electronics and Telecommunications with 8+ years of experience

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