Manager Operations (CCB hub)

• Purpose
  
  
  

Oversee and monitor all inbound, outbound and transit operations at the Air Hub to ensure timely, accurate and profitable delivery of shipments as per defined processes and policies

• Key Responsibilities
  
  
  

Responsibilities

Strategic

• Support the Head – Air Operations in aspects related to air network design
• Also provide support to the Head – Infrastructure Planning and Automation in terms of identifying opportunities for enhancement of infrastructure in the hub and of implementation of automation interventions in the air hub for efficiency optimization
• Provide support to the Head – Air Operations and Head – Procurement & Real Estate in estimation of the space required for the Hub/ Warehouse and the prospective location of the same
• Evaluate existing infrastructure at the hub vis-à-vis growth targets and prepare capital expenditure or capacity expansion proposals ( additional space, conveyer belts, WDL machines etc)
• Provide data inputs to the Senior Management Team on proposals for new products/ services that can be introduced in the existing network and reach enhancement initiatives
  
  
  

Financial

• Ensure adherence to budgeted capital and operational costs for the hub; Track Operating Costs per Movement (OCPM) and Operating Cost per Kilogram (OCPK) on a regular basis and take corrective actions, if any
  
  
  

Operational

• Oversee the entire inbound, outbound and transit operations for DP / Apex / International at the air hub
• Oversee timely and accurate connection of DP, Apex and International loads onto the approved air network (BDA and commercial flights)
• Oversee the timely and accurate dispatch of inbound DP and International loads to the respective service centers
• Oversee the timely, accurate and profitable delivery of all Apex shipments to customers as per contractual terms and conditions
• Oversee appropriate completion of all necessary regulatory clearances and paperwork (octroi, sales tax, etc.) for all inbound, outbound and transit Apex loads
• Monitor the Air Hub performance against the set targets/ performance benchmarks and identify and drive implementation of corrective actions
• Support the design and development of operational workflows, procedures and Standard Operating Procedures (SOPs) for Air Hub Operations, in conjunction with the Air Operations Team
• Drive adherence to Standard Operating Procedures at the air hub (e.g. On-time delivery performance, Transit times, SLA reduction, timely connectivity onto the network, reduction in errors, net service levels etc)
• Oversee operation support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e.g. regulatory issues, priority/ urgent shipment connections, etc.
• Oversee the process of ensuring fleet requirements are met and additional market vehicles are appropriately sourced as per requirements for feeder runs
• Responsible for liaising effectively with local statutory, civic and Government bodies for resolution of any local issues for ensuring smooth operations of the Air Hub
• Oversee appropriate space management and facility management of the Air Hub
• Ensure adequate manning of the Air Hub in terms for full-time employees, PDAs, loaders, etc.; Coordinate with Regional Management for manpower requirements
• Oversee the conduct of regular trainings for regular operations staff, PDAs, loaders, etc. in line with the training programmes designed centrally
• Ensure safety and security of all shipments in the Air Hub
• Oversee the maintenance and generation of all MIS related to Air Hub operations
• Oversee local payments and other accounts related activities of the Air Hub
• Oversee the preparation of roaster for shifts, finalizing of attendance and leaves for all employees, in collaboration with the Duty Officers
• Plan for effective management of contingencies/ emergencies to ensure continuity of Air Hub operations
  
  
  

People

• Provide direction, guidance and support to employees to help them discharge their duties effectively
• Monitor the performance of the team on a continuous basis to identify key performers
• Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline
• Ensure that the hub is adequately staffed as per the manpower requirements
• Ensure high level of employee engagement and retention of key performers
• Key Result Areas and Key Performance Indicators
  
  
  

S. No

Key Result Areas

Key Performance Indicators

Optimize costs in the hub

• % reduction in overall Operating Costs for the Hub (i.e. OCPK and OCPM)
• Adherence of fleet procurement cost per kilometer within set threshold level
• % Fleet utilization for all milk-runs / feeder runs from the hub
  
  
  

Drive service quality and excellence in the Air Hub

• Timely connectivity of inbound loads to the service centers (% compliance)
• % Stock lying at hub (SLAH)
• % Consolidated bagging from the hub
• Timely updation of status in the system (% compliance within TAT)
• Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit
• Number of instances of misroutes and misconnections
  
  
  

Ensure Network Health and capacity utilization in region

• Adherence to network timelines ( number of instances of delays in arrival and departure schedules)
• % connectivity of shipments picked up within the cutoff times to scheduled BDA flights
  
  
  

Ensure Security of Shipments at the hub

• Number of open regional security related cases in the hub
  
  
  

Ensure Regulatory Compliance

• Compliance to all applicable regulatory requirements and paperwork (number of cases of non-compliance as found in audit)
  
  
  

Drive Operations Process Efficiency and capability

• % increase in operational productivity in the hub(measured as shipments/ employee or tonnage/ employee)
  
  
  

Ensure Performance Driven Culture

• Adherence to Performance Management system timelines and guidelines
  
  
  

Support Employee Capability Building

• % Key positions within team with identified successors / potential successors
  
  
  

Drive employee morale and engagement

• Employee Attrition (%) in the hub