Senior Manager - Operations

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those in operations and strategy at PwC will track, manage, and report on strategic initiatives and projects. In this role, you will support leaders by handling key responsibilities, representing their point of view in meetings and decisions, and anticipating their future needs. Additionally, you will organise leadership team calls and meetings, oversee research and data analysis, promote consistent execution across sectors, and collaborate across lines of service for knowledge sharing and promoting technology/tools for sales and delivery.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Tax Operations team you will oversee central governance and compliance initiatives while driving reporting and analytics. As a Senior Manager you will develop and implement governance frameworks, manage budgeting and forecasting, and lead continuous improvement efforts to enhance operational practices. This position provides an exciting opportunity to influence strategic decision-making and foster a culture of transparency and accountability within the organization.

Responsibilities

• Oversee central governance and compliance initiatives within Tax Operations
• Develop and implement impactful governance frameworks for the organization
• Manage budgeting and forecasting processes to secure financial accuracy
• Lead continuous improvement efforts to enhance operational practices
• Influence strategic decision-making through data-driven insights
• Foster a culture of transparency and accountability across teams
• Collaborate with various departments to streamline reporting and analytics
• Coach and support team members in achieving their professional goals
  
  

What You Must Have

• Bachelor's Degree
• 12 years of experience
• Oral and written proficiency in English required
  
  

What Sets You Apart

• Bachelor's Degree in Business Administration, Finance, Accounting, or a related field
• 12-15 years of experience in governance, reporting, or financial management roles
• Proven proficiency in creating dashboards and reports using Tableau
• Driving innovation and continuous improvement initiatives
• Establishing accountability frameworks across the organization
• Managing stakeholder relationships effectively
• Understanding key business drivers and commercial dynamics
• Familiarity with Agile Scrum and Iterative Development methodologies
• Inspiring and developing teams to drive transformational change