Manager Operations

Job Title:

Manager Operations

Job Description

The Operations Manager II is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations.

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Job Description:

Lead and supervise teams of sales coaches to help achieve sales goals

Motivate their team to generate leads, build client relationships, and meet customer needs

Achieving growth and hitting sales targets

Designing and implementing the sales strategy, set sales goals, and track sales performance

Use statistics to analyze patterns and trends in sales data. This helps them make accurate sales projections

Recognize customer needs and provide insights for improving products

Negotiate efficiently with community managers to achieve positive outcomes

Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs

Create internal incentive plan that help to improve and drive growth to meet targets

Maximize revenue generation to reach long and short-term incentive and revenue targets

Create and maximize relationships with client partners

Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching

Lead conversion from all 3 current client channels

Actively coach managers to look for possibilities to upsell and cross-sell to existing and new customers

Overseeing pre- to post-sales support activities for the designated goods while guaranteeing the greatest level of client satisfaction

Candidate Profile:

• Bachelors Degree in related field with more than seven years of experience (with at least one year of Sales Management Experience)
• Call center experience preferred in a sales manager role for a minimum of 1 year
• Managed large service and sales accounts with a demonstrated tendency to meet targets across both metrics over a sustained period of time
• Ability to create detailed incentive plans catering to improved sales performance while sustaining customer service results
• Ability to disclose various actions that will assist with reducing deficit in sale product numbers and not limited to incentives
• Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
• Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goals
• Work well under pressure and follow through on items to completion while maintaining professional demeanor
• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
• Demonstrated ability to mentor, coach and provide direction to a team of employee
• Willingness to work a flexible schedule
  
  

Disclaimer:-

'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'

Location:

India Thane - G-Corp, Maharashtra

Language Requirements:

Time Type:

Full time

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