Client Support Tier 2 - Sr Professional I

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Job Title

Client Support Tier 2 - Sr Professional I

Job Title: Client Support Tier 2 - Sr Professional I

Transaction Disputes and Settlement Operations

Location: Thane

What does a successful Client Support Tier 2 - Sr Professional- I do at Fiserv?

As a Client Support Tier 2 - Sr Professional- I at Fiserv, you will lead a high-performing team responsible for managing transaction disputes, clearing & settlement processes, and customer service requests. This role is perfect for someone with a robust operational background in fintech or digital banking who is ready to take on leadership responsibilities. You will ensure regulatory compliance, drive process optimization, and foster a culture of accountability and continuous improvement.

What You Will Do

• Supervise the end-to-end resolution of transaction disputes across digital channels (UPI, IMPS, cards, wallets).
• Oversee daily clearing and settlement operations for real-time and scheduled transactions.
• Manage a team handling customer and partner service requests via CRM platforms (e.g., Zendesk, Freshdesk).
• Lead, coach, and mentor a team of 4–8 analysts or associates.
• Ensure adherence to regulatory timelines (e.g., NPCI, RBI) and internal SLAs.
• Act as a point of escalation for complex or high-value disputes.
• Analyze dispute trends and recommend preventive measures.
• Monitor ticket queues, assign priorities, and ensure timely resolution.
• Support automation and process optimization initiatives.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Support the Operations Manager in strategic planning and reporting.
  
  

What You Will Need To Have

• Bachelor's degree in Commerce.
• 8–10 years of experience in fintech, digital banking, or financial operations.
• 2–4 years of experience in a team lead or supervisory role.
• Strong understanding of digital payment systems (UPI, IMPS, NEFT, card networks).
• Familiarity with reconciliation tools, CRM systems, and dispute management workflows.
  
  

What Would Be Great To Have

• Proven experience in leadership and team coordination.
• Operational excellence and attention to detail.
• Strong communication and stakeholder management.
  
  

Thank You For Considering Employment With Fiserv. Please

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
  
  

Our Commitment To Diversity And Inclusion

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

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