Manager - Operations

Ways of working: Mandate 3 : Onsite - Office / Field: Employees are expected to work from the office on all days out of their respective base locations.

About Swiggy

Swiggy is India’s leading on-demand delivery platform with a tech-first approach to logistics and a solution-first approach to consumer demands. With a presence in 500+ cities across India, partnerships with hundreds of thousands of restaurants, an employee base of over 5000, a 2 lakh+ strong independent fleet of Delivery Executives, we deliver unparalleled convenience driven by continuous innovation. Built on the back of robust ML technology and fuelled by terabytes of data processed every day, Swiggy offers a fast, seamless and reliable delivery experience for millions of customers across India.From starting out as a hyperlocal food delivery service in 2014, to becoming India’s leading on-demand convenience platform today, our capabilities result not only in lightning-fast delivery for customers, but also in a productive and fulfilling experience for our employees.

Job Responsibilities

• You will lead a team of area managers to optimize the efficiency of operations and achieve the performance targets distribution. You will assist the management in implementing new strategic initiatives as well as contribute ideas for effectively scaling up the distribution in these areas.
• You will liaise between the vendor team team and the operations team to ensure that all the distribution areas under your focus on order completion, logistics and customer experience. You will be responsible for leading and managing the team, their performance, expectations and goals.
• Perform cost analysis and reporting as well as manage schedules, quality initiatives and process change initiatives.
• Improve the systems, processes and policies in the gear distribution team to better support management reporting, information flow and relevant business metrics
• Ensure a flawless delivery for the DPs with a special focus on TATs & RTOs.
• Provide individual coaching feedback sessions, and have weekly one-on-ones with the area managers/assistant managers that focus on improving customer satisfaction
• Schedule frequent WH visits to ensure compliance in WHs operations; Serve as a leader and point of contact as well as to address issues that are supervisor related or complex in nature
  
  

Desired Skills

• Post Graduate with 2-4 years experience.
• Prior experience in process design and operations implementation (preferably in logistics/supply chain management)
• Strong operational, analytical and numerical skills; Ability to use data effectively for devising operations strategy
• Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals
• Must have the ability to multi-task, manage multiple vendors and establish priorities
• Good leadership skills
• Passion to deliver a positive customer experience; Ability to maintain composure in difficult situations; Good communication skills
• Attention to detail and ability to critically think through and resolve problems
  
  

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, disability status, or any other characteristic protected by the law"