Manager, Marketing Operations, Marketing Operations, Optimus

Amazon


Date: 1 week ago
City: Chennai, Tamil Nadu
Contract type: Full time
Description

  • Front line manager for a team, approximate size ~15-18 which builds marketing campaigns and supports quality check of campaigns across different languages.
  • Owner of program specific goals around SLA, quality and productivity
  • Manage stakeholder communication & requirements. Ensure that business processes are well documented and continuously updated.
  • Work with product and technical teams to build and improve the tools and technology to support the process.
  • Define, measure and present operating metrics to senior Management.
  • Manages people performance and support career growth.
  • Responsible for identifying customer impacting issues, finding and implementing solutions.
  • Responsible for escalating issues on a need basis such as spike in volumes vs. forecast, people issues, etc.
  • Participate in hiring and grooming leadership talent pipeline.
  • Manage marketing related projects & initiatives.

Key job responsibilities

  • Front line manager for a team, approximate size ~15-18 which builds marketing campaigns and supports quality check of campaigns across different languages.
  • Owner of program specific goals around SLA, quality and productivity
  • Manage stakeholder communication & requirements. Ensure that business processes are well documented and continuously updated.
  • Work with product and technical teams to build and improve the tools and technology to support the process.
  • Define, measure and present operating metrics to senior Management.
  • Manages people performance and support career growth.
  • Responsible for identifying customer impacting issues, finding and implementing solutions.
  • Responsible for escalating issues on a need basis such as spike in volumes vs. forecast, people issues, etc.
  • Participate in hiring and grooming leadership talent pipeline.
  • Manage marketing related projects & initiatives.

A day in the life

  • Track record of meeting and exceeding high service delivery standards
  • Experience in driving process excellence and productivity improvement.
  • Experience owning and building processes with very limited guidance.
  • Experience in understanding metrics, enhancing them and taking decisions based on it.
  • Experience in independently conducting deep dives to aid problem solving, by identifying blockers and coming up with solutions.
  • Identify continuous process improvement opportunities globally, reducing SLAs, and should be able to independently drive these initiatives.
  • Demonstrated experience working with stakeholder (program managers and business teams).

Basic Qualifications

  • Graduate with 7+ years of experience in operations /program management, of which a minimum 3+ years in managing people.
  • Proficiency in written and verbal English and local language
  • Relevant experience in performing data analysis

Preferred Qualifications

  • 2+ years of knowledge/experience in marketing would be preferred
  • Experience in managing process and operational escalations
  • Experience in SLA management
  • Exposure to process improvement/quality control tools and methods
  • Experience in understanding metrics and developing them.
  • Background in web search and familiarity with various ways used for searching for information.


Company - ADCI MAA 15 SEZ

Job ID: A2793956

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