Manager- Enterprise Business Solutions

Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.

With more than 100 million+ users and over 16,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 25 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.

Role : Manager - Enterprise Business Solutions

Role Description:

Zoho Enterprise Business Solutions (EBS) is an end-to-end consulting, software implementation, and project management service dedicated to helping mid to large companies deploy the best solutions to optimize their business processes. As a Technical Lead, you will manage the end-to-end program. Ultimately, you are motivated by the desire to achieve client’s business objectives and nurture program success from inception to completion.

Responsibilities:

* Oversee the program starting from gathering requirements, Design, Development, Testing till delivery of final solution.

* Strong talent for engaging client executives, managing delivery of multiple projects in parallel.

* Propose the right solutions for the customer’s business requirements leveraging Zoho Suite of products.

* Build and manage technical, functional team comprising BAs, Developers, Tech Leads and Solution Architect.

* Hands on development experience in one of the technologies- Java or .net stack is critical.

* Hands on experience on Integration methodologies, especially rest services is critical.

* Contribute to RFPs, RFIs and present implementation strategies during Pre-Sales stage.

* Work closely with senior developers and architects to develop the best technical design and approach for solution development.

* Work closely with project sponsor, cross-functional teams to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.

* Work closely with product managers to share feedback from customers and engage on building new product features, enhancements that are critical.

* Analyze, evaluate, and overcome program risks, and provide program status updates for management.

Skills and Pre- Requisites:

* 4-9 years in Implementation role (CRM and SaaS implementation experience preferred).

* Experience engaging client executives, technical teams, and senior management to collect requirements, describe software features, technical designs, and strategy.

* Experience contributing to the architecture and design (architecture, design patterns, reliability and scalability) of the new solution.

* Solution Delivery experience within the specified timelines.

* Mentor software developers, tech leads to improve their skills, and make them effective technical specialists.

* Exceptional leadership, time management, facilitation, stakeholder management and presentation skills.

* Proven proposal and BRD/FSD/Requirement Documents preparation experience.

Work Location:Mumbai

Travel Requirement: Open to travel

Notice Period: Immediate to 1 month's notice is preferred