Manager-ENGINEER UNIFIED COMMS 2ND LINE OPERATIONS-Pune
VOIS
Date: 3 weeks ago
City: Pune, Maharashtra
Contract type: Full time
About VOIS
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture
About This Role
We are seeking an Engineer for Unified Comms 2nd Line Operations to support Cisco Unified communications services and Voice over IP solutions for global enterprise customers. This role is crucial in ensuring the overall availability of the Voice platform. The position offers opportunities for professional growth, potentially advancing from a 2nd line support engineer to a Subject Matter Expert (SME).
What You Will Do
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture
About This Role
We are seeking an Engineer for Unified Comms 2nd Line Operations to support Cisco Unified communications services and Voice over IP solutions for global enterprise customers. This role is crucial in ensuring the overall availability of the Voice platform. The position offers opportunities for professional growth, potentially advancing from a 2nd line support engineer to a Subject Matter Expert (SME).
What You Will Do
- Provide end-to-end 2nd line technical incident support for Unified communications services.
- Offer input for planning, assessment, and implementation of change requests.
- Resolve reported incidents within service level agreements.
- Request and manage vendor support activities.
- On-board new customers on the production environment through changes, testing, and updates into the inventory database.
- Manage technical service ramp-up, including installation, configuration, and coordination of setup tasks for network platforms.
- Resolve external customer’s technical issues and attend conference calls that have this in scope.
- Update, maintain, and improve the knowledge and inventory database.
- Onboard and troubleshoot new customer deployments
- Advanced knowledge in voice/VoIP networking, SIP protocol, UC Collaboration technologies, specifically: SBC, MS Teams, SIP, NGIN, IMS.
- Understanding of Networks, AWS, Azure, and the ability to troubleshoot devices.
- Scripting/programming experience, preferably in Python.
- Experience with tools such as Remedy, Netcool, Palladion, VoIP Future, and Science Logic.
- Good oral and written communication skills.
- Six or more years of experience in an implementation role, preferably with a primary technical focus on Cisco UC/Collaboration and Data Center technology.
- Good knowledge of automation tools and cognitive technologies.
- Self-motivated to keep abreast of continual changes in the collaboration technology space
- Advanced troubleshooting and incident management for Unified communications services.
- Hands-on experience with Cisco UC/Collaboration and Data Center technology.
- Knowledge of automation tools and cognitive technologies.
- Enhanced communication and collaboration skills.
Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Senior Executive
Apollo BGS Hospitals,
Pune, Maharashtra
3 hours ago
Job Identification 34359 Posting Date 10/29/2025, 05:05 AM Apply Before 11/01/2025, 05:05 AM Degree Level Graduate Job Schedule Full time Locations 127, Shankarsheth Rd, , Pune, Maharashtra, 411042, IN
TEST LEAD - LEAD
Happiest Minds Technologies,
Pune, Maharashtra
2 days ago
10+ years experience in IT testing.Led at least 2 large scale IoT testing activities covering system and performance testing.Must have worked on vehicle TCU integration testing.Must have the ability to design test suite based on functional requirements.Must be able to design test frameworks and simulators for IoT testing.Ability to work in Agile delivery.Nice to have - test automation background.Skills: MQTT,...
Manager - Dealer Development (Pune)
River,
Pune, Maharashtra
2 days ago
About RiverRiver is an electric vehicle company building multi-utility scooters. At River, we’re building scooters of tomorrow for the ambitious youth of today. Because we believe people only need two things to achieve success: the desire to make it to the top, and the means to get there.With our flagship product River Indie, SUVofScooters, is designed to help you get...