Manager - Activation Officer

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Activation Officer

Job Level/ Designation

M1

Function / Department

Customer Service

Location

Guwahati

Job Purpose

The role involves processing customer activation applications for timely and compliant onboarding experience.

Ensure support to sales organization including retailers for quicker customer acquisition.

Key Result Areas/Accountabilities

• Process new activation documents for both prepaid and post paid services
• Approve SIM exchange within TAT through correct approval of customer documents
• Ensure document compliance and actively identify frauds
• Retailer and doc pick-up partner management for effective training on document screening
• Support TERM requirements as per need.
  
  
  

Core Competencies, Knowledge, Experience

• Should be able to influence and get buy in of cluster sales team on decisions
• Quick thinking to take immediate steps to fix burning issues and challenges in a time bound manner.
• Ability to work with partner teams to get deliveries done or respond responsibly and provide support to other functions.
• Diligent and effective
  
  
  

Must Have Technical / Professional Qualifications

• Min Graduate
• Fresher / 06 months of relevant exp
• Diversity candidates preferred
  
  
  

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership