Manager - Activation & Number Management

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Manager Acquisition and Resolution

Job Level/ Designation

M1 – Manager

Function / Department

CS

Location

Pune

Job Purpose

Role is responsible to Drive Activations & Simex TAT improvement, Ensure seamless customer onboarding experience, Ensure circle level volume projection in consultation with SnD and ensure partner roster planning through corp teams, Ensure availability of Mobile numbers through timely recycling, Proactive SIM pairing to ensure sufficient supply of SIMs as per market requirements, Ensure availability of numbers in CYN pool, Ensure correct tagging of Premium numbers in CYN pool, Tracking adoption of newly rolled out functionalities / demand deployments in various systems along with Process roll-out and adherence, Drive digital penetration for increased stickiness and retention, Ensuring compliance on acquisition process and actively identify frauds

MNP Prepaid Retention

Key Result Areas/Accountabilities

Drive activations as per defined TAT for Prepaid & Postpaid & ensure timely SIM ex processing within stipulated timelines with minimum rejections and quality compliance

• Field level inputs on App performance, new requirements and plans to address market issues & Fortnightly planning along with SnD
• Drive Postpaid / Prepaid onboarding(Digital/ Non Digital) process
• Zero stock out of SIMs/Mobile number series & CYN Pool
• Timely application of new series requirements
• Timely churn of prepaid numbers based on defined logic of VLR & ZU status
• Reduction in complaint & calls pertaining to onboarding/SIM ex, digital penetration enhancement
• Measure effectiveness of project /process deployments in circles
• Regular interaction with cluster Retention teams for picking up new ideas, market practices, competition insights and providing support
• CAF compliance Prepaid & Postpaid - 99%
• MNP Prepaid Retention As per target
  
  
  

Core Competencies, Knowledge, Experience

• Good communication & liaison skills
• Analytical Thinking & Sound system/CRM tools Knowledge
• Expert Knowledge of Provisioning tools such as CPOS, UPSS, BCL, OSS etc.
• Strong project management skills & Structured problem-solving and process mapping skills
• Experience : Prepaid retention process & Lifecycle management
• Experience in Postpaid & Prepaid activation and onboarding
• Experience of Vendor management for managing SLA’s
• Superior Data base handling & management
  
  
  

Qualifications

Must have technical / professional qualifications

• Graduate with preference to MBA
  
  
  

5 Years of Experience in relevant with last 2 years in relevant field

Vodafone Idea Limited (formerly Idea Cellular Limited)

An Aditya Birla Group & Vodafone partnership