Cloud Infrastructure Operations Lead Engineer - Windows

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G plc group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003. At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G plc’s ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Accountabilities/Responsibilities

The Role: We are looking to expand our team through M&G Global Services to continue to provide the highest levels of service to our end users. The Platform Operations team works to high standards within our growing business by managing critical platforms running our Azure estate and supporting our engineering teams to drive business value in technology.

The team support our UK business with extended support for Asia Pacific regions. This means working flexible hours to meet our business needs. Currently split across three geographies and supported by a technology partner we stand by having a one team feel and regularly collaborate and work together to meet the common goals. The Platform Operations team is the centre of all things in cloud. The team is responsible for ensuring the continuous operation and upkeep of our cloud infrastructure and platforms, while being empowered to enhance, automate, and shape the future development of this digital estate.

Knowledge, Skills, Experience & Educational Qualification

We always support colleagues to develop their skills but to be successful in this role the following will be required:

• Minimum of 10+ years of experience in Windows administration environment and working in the IT industry.
• You will have in-depth experience as a hands-on IT Engineer, with strong knowledge on different cloud technologies and platforms, experience with Azure is essential.
• You will understand cloud governance, best practices, and policies within Azure.
• You must have a problem-solving mindset and the ability to troubleshoot unknown technical issues.
• Proven track record in providing support and troubleshooting for cloud infrastructure, including incident management and root cause analysis.
• Experience in identifying inefficiencies and implementing automated solutions to overcome these.
• As a senior engineer you will be expected to help build out our presence in M&G Global Services and as such experience of building / mentoring and guiding teams and individuals is essential
• Strong interpersonal skills for working with cross-functional teams to support cloud solutions effectively.
• An understanding of inventory management and software assurance, alongside CMDB and /or other asset management tooling
• Familiarity with Agile and DevOps methodologies and technologies – Git, Azure DevOps (or equivalent) and CI / CD Pipelines is desirable.
• Relevant cloud and/or technology experience.
• Scripting in your relevant discipline and/or within Cloud Automation
• Experience in implementing and maintaining robust disaster recovery strategies and ensuring business continuity.
• Experience in overseeing and managing the patching process for Windows and Linux servers, ensuring timely updates and minimal disruption. Utilising tools such as Ivanti or similar patch management systems.
  
  

As a Windows expert we expect the following:

• Manage and maintain Windows Server environments, ensuring high availability and performance.
• Implement and support Azure IaaS solutions, including virtual machines, storage, and networking.
• Monitor and optimize system performance, utilizing Azure monitoring tools and services.
• Troubleshoot and resolve issues related to Windows and Linux servers within the Azure environment.
• Collaborate with cross-functional teams to design and implement cloud solutions that meet business requirements.
• Automate routine tasks using PowerShell, or other scripting languages.
• Ensure security and compliance of cloud infrastructure, adhering to best practices and organizational policies.
• Document processes and procedures for system administration and cloud operations.
• Ability to share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.
  
  

Experience with the below is preferable:

• Certifications such as Microsoft Certified: Azure Administrator Associate
• Exposure and understanding of Linux administration.
• Extensive experience in managing patching activities for large-scale infrastructure estates.
• Experience with automation tools like Ansible, Terraform, or Azure DevOps.
• Familiarity with CI/CD pipelines and practices.
  
  

Applicants must be fluent in both verbal and written English to communicate with our business users and stakeholders.

You need to be this kind of person

• Passionate about providing unparalleled levels of service and automation to the cloud products that enable our business
• Able to work and learn quickly in a fast pace, fun and dynamic environment
• Care about doing a great job and exceeding expectations with the quality of what you do
• Curious to learn and develop your own technical skills
• Able to both collaborate and move as a team but also be self-motivated and deliver results independently when required.
• Able to take ownership of issues, tasks and solutions managing them from inception to conclusion. Whilst working within the audit and governance frameworks.
• Ability to challenge and speak up in discussions with colleagues of all levels
  
  

Educational Qualification:

• Graduate/Masters in any discipline
• Min 10+ years of Windows experience
  
  

Cloud certifications would be an added advantage

M&G Behaviours relevant to all roles:

Tell it like it is: Respectfully speaking up to create better ways forward – both direct and empathetic

Own it now: Putting your name on things with confidence to drive progress and results quickly

Move it forward together: Forming cross functional teams to seize the right opportunities and solve real problems

• …………With CARE and INTEGRITY………………………………………………………...
  
  

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.