Logistics & Customer Service Officer
Britannia Industries Limited
Date: 2 weeks ago
City: Ghāziābād, Uttar Pradesh
Contract type: Full time
Position Title: Customer Service Officer
Function: Replenishment
Education Qualification: Graduation/Post Graduation in Management
Experience (in years): 3-5 years of experience in Logistics Management & Customer Service
Stakeholders (Internal)
Location: Jaipur, Rajasthan
Job purpose: To deliver on Data analysis requirement of Replenishment team and drive warehousing excellence activities from Centre
Key Job Responsibilities
Function: Replenishment
Education Qualification: Graduation/Post Graduation in Management
Experience (in years): 3-5 years of experience in Logistics Management & Customer Service
Stakeholders (Internal)
- Demand Planning
- Regional Customer service & Logistics Manager
- Planning Team
- Transportation Team
- Legal team
- Purchase & IT team
- Sales Team, etc.
Location: Jaipur, Rajasthan
Job purpose: To deliver on Data analysis requirement of Replenishment team and drive warehousing excellence activities from Centre
Key Job Responsibilities
- Warehouse Management & Customer Service
- Monitoring & managing daily MIS on CRS, PDP & CFR/LFR compliance
- Monitoring of overheads at warehouses & detentions. Monitoring warehouse & secondary utilization on daily basis
- Monitoring Depot Operational efficiencies to manage high throughput, fastest truck turnaround time, labour efficiencies, etc
- Monitor obsolescence at Depots and trigger stakeholders to take necessary actions to avoid finished goods write off
- Execute Depot SOPs and put in controls to ensure statutory compliance
- Ensure timely warehouse audits, pest controls etc
- Ensure highest of hygiene & safety standards across warehouses
- Driving & monitoring best practices across warehouses
- Monitor CAPEX, central procurements for warehousing
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