Logistics Associate - New Delhi

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

About Toll: Global Logistics

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

The role

We are looking for an experienced Logistics Associate to join our organization based in New Delhi.

• Expectation Management ensuring refugee clients, and their families understand the service scope and case life cycle including the management of, and attendance at, critical service appointments.
• Attendance at the Australian High Commission in New Delhi to take possession of IMMI Cards and to ensure these are safely held and distributed to assigned refugees prior to travel to Australia.
• Partner with all subcontractors in India to ensure the services provided are of the highest standard and in line with contractual requirements.
• Support your Case Manager colleagues with client contact as requested by, and in liaison with, Case Managers, explaining service scope and in-country administration.
• Provide direct, in-person support at service appointments when this is required, this might include IMEs, DHCs, Exit Visa Applications and Airport Departure
• Ensure that the unique needs of the Refugee and Humanitarian Visa clients are always a factor in the delivery of all services.
  
  

About You

To be successful in this role, you will need:

• Working knowledge of supply chain process fundamentals, including service monitoring and evaluation.
• Previous experience in delivery services within a Supply Chain or Logistics framework.
• Good interpersonal skills to build effective working relationships with the stakeholders.
• Be a clear, frequent and pro-active communicator with a high standard of written and oral business language skills in Hindi and English. (ability to speak one of the languages of our refugee cohorts would be looked upon favourably, e.g. Dari, Pashto, Hazaragi or other)
• National Passport and the ability to travel domestically and internationally within your region.
• Able to work flexible hours recognising that some services may be delivered outside of regular business hours (essentially Airport related activities)
• Experience : 3- 5 years
  
  

If this sounds like the opportunity you are looking for, apply now or for more information contact [email protected]

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in India and be prepared to undertake pre-employment checks including a criminal history check and medical.