Learning Operations Senior Specialist

Job Description

Internal Job Description

We’re equipping our new FBT center with innovative minds who are excited to lead the transformation of processes with a digital first approach. Is thinking big – and delivering successful outcomes – in the space of digital solutions and customer experiences your forte? Is you adept at inspiring a team and improving its performance? Do you have a passion for encouraging a culture of curiosity, creativity and collaboration? Here’s where you will have every opportunity to challenge conventions and break new ground. Let’s hear from you.

Learning Services (LS) is part of People & Culture (P&C), sitting within Service & Solutions working with the Regional Service Owner (RSO), who supported by the Global Experience Owner (GEO) and Global Solutions Owner (GSO) aim to provide a positive colleague experience. Working together with our global learning teams, Learning Services is responsible for learning implementation, the ‘silent’ end-to-end delivery of training internally and providing support and record maintenance for external training. Day-to-day activity is managed through our systems; Salesforce and Cornerstone on Demand (CSoD).

As part of the team, primary accountability is to build strong partnerships with the Learning Design Hub translating project requirements into learning solutions. These solutions include the implementation of content into the Learning Management System (Cornerstone) as well as projects which support leaning within bp. This role reports directly to the Design Integration Lead.

Key Accountabilities And Challenges

Learning Onboarding

• Adding new content to all bp learning systems and embedding into the global operating model/processes, making sure all key teams are up to speed and ready to operationalize the new content
• Analysis of existing content to ensure health and maturity of the existing learning catalogue
• Make sure that data integrity is maintained across all platforms and knowledge/information management are consistently applied in support of the team’s reporting requirements
  
  

Confidential

• Truly understanding the business requirements and acting as a trusted advisor to deliver scalable solutions that drive the required outcomes
• Advise on standard methodologies for deployment of learning within bp and ensure that the quality of the ‘learner journey’ is protected through scalable and effective learning solutions
• Building and maintaining excellent working relationships with wider Learning Services teams to deliver a ‘One team’ approach to learning and ongoing quality of service
  
  

Strategic Projects

• Support and drive P&C Services + Solutions initiatives, being in tune with P&C communications and by partnering and collaborating with our GSO (Global Solutions Organization) via various project work streams and networking channels.
• Lead and support continuous improvement projects using Agile frameworks
• Delivery assigned projects within set timeframes to the required quality and in line with agreed outcomes, communicating and mitigating risks throughout
  
  

Qualifications, Competencies & Attitude

• Undergraduate (bachelor) degree qualification, or equivalent experience
• Significant Learning process or Learning system implementation and maintenance experience include analytical thinking and high attention to detail.
• Digital fluency to work with technology teams to implement high-quality digital products and solutions.
• Customer focus – all decisions clearly aligned to customer/business and BP wide strategy.
• Customer management – Ability to engage with and influence key business customer partnering, basic consultancy skills and a ‘coach approach’ to build trust. Is continually enhancing skills in active listening, influencing and communication
  
  

We are an equal opportunity employer and value diversity at our company! We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Note : Please note this is a US Shift role 6.30 PM to 3.30 AM IST.