Learning & Development Manager

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist.

Job Description

• Training Program Management:
• Design and deliver effective training programs across all departments (e.g., front office, housekeeping, F&B, etc.)
• Conduct onboarding programs for new hires to ensure alignment with hotel standards and culture.
• Collaborate with department heads to identify training needs and tailor programs accordingly.
• Learning Strategy:
• Develop and implement a comprehensive learning and development strategy aligned with the hotel’s goals.
• Promote a learning culture that encourages knowledge sharing and continuous improvement.
• Performance Development:
• Support talent development initiatives such as leadership programs, upskilling, and cross-training.
• Facilitate performance improvement plans and support career pathing efforts.
• Monitoring & Evaluation:
• Measure training effectiveness through feedback, assessments, and performance metrics.
• Maintain training records and provide regular reports to HR and senior management.
• Compliance & Standards:
• Ensure all training aligns with brand standards, legal compliance, and health and safety requirements.
• Keep up to date with hospitality trends and best practices to ensure training content remains relevant.
  

Qualifications

• Bachelor's degree in Human Resources, Hospitality, Education, or a related field.
• Minimum 3 years of experience in Learning & Development, preferably within the hospitality industry.
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational skills and ability to manage multiple projects.
• Proficiency in training tools and digital learning platforms is a plus.
• Fluency in English
  
  

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.