Learning & Development Manager

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist.

Job Description

Learning and Development Manager

Novotel Lucknow Gomti Nagar & Mercure Lucknow Gomti Nagar

• Conduct/review training needs analysis annually and budget accordingly;
• Plan training for future skill requirements and not just current;
• Ensure development and implementation of annual training plan training to address and narrow the performance gap;
• Maximise the use of Hotels Academic programs to address gaps in performance;
• Deliver all brand customer service and quality standards training to all members of the team;
• Maintain accurate reporting on the training delivery and learning programs implemented;
• Evaluate the effectiveness of the training for ROI and ROE;
• Seek feedback from participants and their managers for effectiveness of learning and development programs;
• Create a learning environment where each person has a personal development plan;
• Follow up talent after attending Hotels Academies training programs to support the application of learning on the job;
• Co-ordinate cross exposure and project based learning for star talent;
• Ensure all talent have access to learning opportunities;
• Participate actively in the Certified Trainers Network
  
  

Qualifications

• A bachelor’s degree in Human Resources, Hospitality Management, Hotel & Restaurant Management, Business Administration, or a related field. A master’s degree is advantageous
• Certifications in training or learning development, and preferably experience in the hospitality sector
• 2–5 years’ experience in a Learning & Development role, preferably within hotels or a related service industry.
• Proven experience in designing, implementing, and evaluating training programs, with a strong emphasis on guest service and operational excellence.
  
  

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.