Learning Coordinator, Learning & Development - India

This position will support planning, execution, and evaluation of our Talent & Organizational Development (T&OD) learning solutions by ensuring efficient processes are in place to support smooth delivery of programs and resources. The Learning Coordinator is responsible for the administration and maintenance of the learning management system (LMS) and support of its users, the organization and coordination of learning events, administration and advancement of select associate credentialing, and tracking and reporting of T&OD activities.

Section 2: Job Functions, Essential Duties and Responsibilities

• Manage learning data and documentation within the LMS. Create and update learning courses and campaigns in coordination with teammates or internal clients, manage associate enrollment, keep learning offerings current, upload materials and content, provide reporting, and troubleshoot LMS issues.
• Identify opportunities to maximize and enhance the way the LMS functions and/or is utilized in order to simplify the user experience and/or gain efficiencies in processes.
• Drive the administration, tracking, budgeting, and invoicing for American Retirement Association (ARA) credentials. Respond to associate inquiries regarding credentialing, develop and send communications to proactively address associate questions, track expenses, submit invoices, update policies, provide reporting, and supply budget figures to the business.
• Partner with external ARA counterpart to maintain existing processes and develop new processes as needed. Continuously enhance the ARA credentialing process to improve efficiency and the associate experience.
• Secure and organize learning program logistics and resources. Set up and provide access for virtual learning and/or arrangements for physical space, prepare participant materials, supply additional resources for training events as needed (e.g., catering, transportation, etc.).
• Collaborate with the T&OD team on strategy and design for measurement.
• Upkeep and/or produce reporting that assists in tracking learner activity using information that resides within or outside of the LMS.
• Manage learning inbox and respond to inquiries.
• Perform additional duties as assigned.
• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients.
• Our I-Client service philosophy and our Core Values of People Matter, Quality First and Integrity Always should be visible in your actions on a day to day basis showing your support of our organizational culture
  
  

Supervision

• N/A
  
  

Section 3: Experience, Skills, Knowledge Requirements

• Bachelor’s degree or equivalent experience preferred
• Minimum of 2 years of experience working with an LMS or HRIS system. Workday experience a plus.
• Minimum 2 years of professional work experience.
• Strong project management skills.
• Ability to multi-task, prioritize, pivot, and manage time effectively in a rapidly changing environment.
• Strong organizational and project management skills.
• Excellent verbal and written communication skills.
• Strong people skills to enable work within the T&OD team and with internal clients.
• Strong knowledge of MS Office applications.
  
  

For all virtual remote positions, in order to ensure associates can effectively perform their job duties with no distractions, we require an uninterrupted virtual workspace and there is also an expectation of family care being in place during business hours. Additionally, there is an internet work speed requirement of 25 Mbps or better for individual use. If more than one person is utilizing the same internet connection in the same household or building, then a stronger connection is required. If you are unsure of your internet speed, please check with your service provider. Note: For call center roles specifically, it is a requirement to either hardwire your equipment directly to the internet router or ensure your workstation is in close proximity to the router. Please ensure that you are able to meet these expectations before applying.

We are proud to be an Equal Opportunity Employer

Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website.