Lead Service Enablement

Would you like to take ownership of a team delivering world-class service and exceptional maintenance to customers?

Do you enjoy leading a team that provides a high quality service to customers spanning across different industrial verticals?

Join our Industrial and Energy Technology Team!

Our Industrial and Energy Technology (IET) operates across 120 countries and serves the entire energy value chain and industrial sector. We hold an extensive portfolio of rotating equipment, process flow, transmission technology and lifecycle services. Our Engineering Transformation teamwork to improve the quality of our Engineering processes.

Partner with the best

You will be responsible for all resources, and logistics required to perform services and maintenance activities for Baker Hughes Valves business on customers' site. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), managed maintenance facilities and field services engineering. Develops an operational year plan for the own department activities. Suggests improvements in products, processes and procedures. Contributes to the plan of a larger unit.

As a Lead Service Enablement for Baker Hughes Valves business, you will be responsible for:

• Acting as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for India region (direct and through authorized service providers) - Responsible for knowledge of the assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
• Establishing and maintaining contact to provide ongoing technical and business support to assigned customers in designated geographic regions or coverage area
• Working with the business leadership. Specifies needs, communicates about project approach and presents outcomes of research done.
• Handling standardized project processes. Guidelines for choosing the right actions. Processes and procedures are frequently updated by other functions and must be implemented in the department.
• Handling diverse clients in a region. Works based on predefined contracts and frameworks. Some latitude to deviate from those conditions.
  
  
  

Fuel your passion

To be successful in this role you will:

• Have a bachelor’s degree in engineering or equivalent knowledge and work experience
• Have at least 8 years of experience in Customer Service Management at the customer site in Control Valves/ Safety Relief Valves
• Demonstrate effective communication, interpersonal and leadership skills with the ability to influence team, customers and others.
• Be a motivated self-starter, proactively taking the initiative to lead and solve problems
• Be enthusiastic about working in a collaborative and fast-paced environment, with a customer-centric approach
• Have the ability to travel to meet customers
  
  
  

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
  
  
  

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• A safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits
  
  
  

About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

R144618