Senior Service Manager

Job description:Job Description Role PurposeThe purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. ͏ Do

• Instrumental in understanding the test requirements and test case design of the product
  • Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements
  • Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation
  • Ensuring the test cases are peer reviewed and achieving less rework
  • Work with development team to identify and capture test cases, ensure version
  • Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing)
  • Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc
• To design and execute the automation framework and reporting
  • Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases
  • Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns
  • Detect bug issues and prepare file defect reports and report test progress
  • No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms
  • Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders
  • Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders

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• Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution
  • Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc
  • On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository
  • Updates of accurate efforts in eCube, TMS and other project related trackers
  • Timely Response to customer requests and no instances of complaints either internally or externally

͏ NoPerformance ParameterMeasure1Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros2Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score

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Mandatory Skills: Defined Benefit (DB) Tech .

Experience: 5-8 Years.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.