Lead Assistant Manager

Job Title: Credit Control Assistant Manager(Bureau and Non-Bureau)

Job Purpose

The Credit Control Assistant Manager/ Lead Assistant Manager will lead a team responsible for managing both Bureau and Non-Bureau collections within the UK insurance market. This includes overseeing the timely collection of premiums, minimizing aged debt, ensuring compliance with industry standards, and providing training and guidance to team members. The Team Leader will work closely with senior management to implement credit policies, support process improvements, and maintain effective relationships with both internal stakeholders and external clients.

Key Responsibilities

Leadership and Team Management

• Supervise and mentor a team of credit controllers, providing training and development to enhance performance.
• Conduct regular performance reviews, setting goals, and managing KPIs for individual team members.
• Coordinate the workload between Bureau and Non-Bureau credit controllers, ensuring efficient and balanced resource allocation.
• Foster a collaborative team environment, promoting high standards of accuracy, professionalism, and customer service.
  
  

Bureau Credit Control Oversight

• Oversee premium collections through the London Market Bureau, ensuring accuracy and compliance with market standards.
• Support the team in managing complex accounts, reconciling aged debt, and addressing payment issues on Bureau accounts.
• Liaise with brokers, syndicates, and underwriters to ensure smooth payment processes through systems like Xchanging and the Insurers Market Repository (IMR).
• Monitor and report on Bureau debt status, implementing escalation processes where necessary.
  
  

Non-Bureau Credit Control Oversight

• Supervise direct collections for Non-Bureau clients, ensuring compliance with agreed credit terms and policies.
• Oversee the reconciliation of Non-Bureau accounts, addressing overdue payments and discrepancies efficiently.
• Support team members in resolving payment disputes with clients and brokers in a timely and professional manner.
• Provide regular status reports on Non-Bureau debt and develop strategies to improve collection times.
  
  

Strategic and Reporting Responsibilities

• Develop and maintain credit control processes and policies, ensuring best practices across Bureau and Non-Bureau operations.
• Monitor aged debt KPIs, creating weekly and monthly reports for senior management with insights and recommendations.
• Collaborate with the finance and underwriting teams to improve overall cash flow, reduce overdue accounts, and minimize risk.
• Lead initiatives to improve the team’s operational efficiency and automate tasks where possible.
  
  

Skills And Qualifications

• Education: Bachelor’s degree in Finance, Business, Accounting, or related field preferred.
• Experience:
  
  

Minimum 5-10 years of credit control experience within the insurance industry, with a solid understanding of both Bureau and Non-Bureau collections.

Prior experience in a team lead or supervisory role is essential.

• Technical Skills:
  
  

Proficiency in systems such as Xchanging/IMR for Bureau transactions and other finance software.

Strong Excel Skills And Experience With Financial Reporting Tools.

• Leadership Skills:
  
  

Proven ability to motivate, manage, and develop a team effectively.

Excellent communication and negotiation skills for managing complex client relationships.

Problem-solving skills and the ability to handle difficult conversations diplomatically.

• Other Requirements:
  
  

Knowledge of UK insurance market practices and compliance requirements.

Ability to adapt to a fast-paced environment and meet strict deadlines.