L&D Manager

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

The Opportunity: L&D Manager

A career in Learning and Development (L&D) will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You'll help us develop learning and performance improvement solutions across traditional and virtual classroom environments as well as digital learning solutions. You will collaborate with other Line of Service (LoS) L&D teams, global L&D teams, HC functions and other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.

Reporting to a Senior Manager of Learning & Development, the Learning & Development Manager is responsible for the design, development and implementation of learning solutions, from inception through to business impact. This role will work with some degree of independence, will lead or contribute to various projects/teams and will have accountability for a variety of programs and L&D projects.

Job Overview And Primary Responsibilities

• Build and manage relationships with key stakeholders, including the business, LoS L&D, HC and Global teams, and others;
• Identify learning needs and develop appropriate learning strategies incorporating education and experiential solutions by consulting with Subject Matter Experts (SME);
• Develop and execute implementation plans, including drafting communications, managing translation processes, liaising with local office contacts as appropriate and ongoing project management;
• Work with SMEs to leverage/develop course content using appropriate instructional design including digital learning;
• Organize/deliver instructor briefings and train-the-trainer events;
• Ensure that critical success factors and project risks are identified and proactively managed;
• Evaluate program effectiveness and make recommendations for future offerings;
• Work with all L&D teams to manage budget to actual spend (including headcount) budgets;
• Leverage effective use of learning technologies and identify and apply innovative approaches/platforms to learning solutions;
• Coach, manage and develop others (e.g. L&D associates and senior associates both on and off shore);
• Leverage the PwC Global Network to share ideas, best practices and content, as appropriate; and
• Represent L&D in various committees, meetings and work streams.
  
  

Desired Profile

Education Level

• Degree/certification in the Learning and Development field
  
  

Personal Attributes & Experience

• Minimum 5 years of experience in Learning and Development
• 2+ years as a people manager (desired)
• Strong relationship building skills with experience leading diverse work teams, engaging with staff and partners at all levels
  
  

Desired Skills

• Strong consulting skills – specifically, the ability to communicate effectively both orally and written and maintain collaborative relationships with staff at all levels;
• Strong agile project management and problem solving;
• An understanding of the strategy and priorities of the business and how they translate into L&D priorities;
• Ability to use logic, creativity and innovation when developing solutions to problems, taking into account any potential client impact;
• Proven ability to manage and prioritise multiple projects and work towards tight deadlines, including last minute changes, and alignment of resources to ensure priorities are met;
• Understanding of adult learning theory, including learning needs and performance gap analysis, instructional design, development & implementation, and evaluation of learning;
• Staying current on emerging learning technology trends and experience integrating these new technologies into learning solutions;
• Understanding of how Learning Management Systems (Cornerstone preferred) are part of the learning technology ecosystem;
• Analyze data and communicate data insights to drive decision making (leveraging market leading tools such as Alteryx, Power BI, etc.);
• Strong understanding of budget to actual reconciliation process including use of accruals;
• Intermediate skills in MS Office to drive efficiency, productivity and collaboration
• Ability to motivate and effectively coach others
• Ability to remain calm under pressure and display excellent judgment with a broad view and good common sense
• Impeccable ethical standards and integrity, objectivity, confidence and dedication
• Experience in handling confidential and sensitive information
  
  

Hours of Work

• This is a full-time opportunity which includes the requirement to work a rotating schedule involving evenings and nights.