ITIL Service Portfolio Management 5-7 years Exp- Indore/Pune/Bangalore

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for a Lead Engineer - Change Management in our ever-evolving SACM & SPM Team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About The Team

Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together.

The SACM (Service Asset and Configuration Management) and SPM (Service Portfolio Management) teams are globally accountable for ensuring accuracy about business services and their underlying service assets. This includes CMDB Management, Software & Hardware Asset Management, and Service Portfolio Management. You will be part of a small team providing Service Asset Management globally for all Worldpay service assets.

What You’ll Own

Working as part of a team you will support best practices and procedures for Portfolio Management. You will be responsible for maintaining the Configuration Management Database (CMDB) foundational data; Product, Service, and Application portfolios. In addition to some CMDB operational data. Also ensuring Service Commitments are mapped to Clients and Applications correctly. You will be required to assist in the development, and implementation, of effective procedures and processes for accurately tracking & accounting for Products, Services, Applications, their commitments and the clients consuming them through their lifecycles.

• Ensuring Products and Service attributes and relationships are correct in the CMDB by providing guidance to stakeholders, performing data certification exercises and direct updates when required.
• Working with Product Management, to map out new or existing products into the CMDB.
• Support Audits and proactively identify risk areas and advise on mitigation.
• Certifying that the data in the models is up to date.
• Performing data analytics to identify gaps in the data.
  
  

What You Bring

• Fluent English verbal and written communication skills.
• Hands-on experience of ServiceNow toolset.
• Ability to work independently and be self-motivated with personal initiative.
• Must be comfortable in a fast-paced, dynamic environment, able to handle multiple tasks simultaneously.
• Ability to follow process and demonstrate high degree of accuracy/quality.
• An understanding of the Common Service Data Model (CDSM).
  
  

Added bonus if you have

• An understanding of Product and Service concepts (with CSDM).
• Knowledge of how Payment's systems work.
• ITIL v4 Foundation certification preferred.
• Understanding of Service Level Agreements.
• ServiceNow development experience, writing scripts, creating transform maps, catalogs, tables, ACLs etc.
• Programming experience with SQL, Python, Javascript, HTML, Jelly.
• Experience using relational databases.
  
  

Worldpay Values

• Determined - You stay open – winning, and failing, as one. Always looking for solutions that add value.
• Inclusive - You collaborate, encouraging others to perform at their best, always welcoming new perspectives.
• Open - You work across borders, working with your team to achieve your collective goals.
  
  

What Makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career.

(Susmita Tripathy)

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass