IT Support Engineer-L1

Job description

Responsibilities:

• Provide technical support to customers via phone, email, and chat.
• Troubleshoot and resolve software, hardware, and networking issues.
• Collaborate with cross-functional teams to escalate and resolve complex issues.
• Document all support interactions and maintain accurate records in the ticketing system.
• Develop and maintain technical documentation, FAQs, and troubleshooting guides.
• Monitor system performance and ensure timely resolution of incidents and requests.
• Assist with the onboarding and training of new customers and team members.

Requirements:

• Minimum 1+ years of experience in a technical support or related role.
• Strong understanding of operating systems (Windows, Linux, macOS) and networking concepts.
• Proficiency in troubleshooting hardware and software issues.
• Experience with ticketing systems and customer relationship management (CRM) tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong analytical and problem-solving abilities.

Shift - Rotational Shift

Direct Walk - In:-

Monday to Saturday

Timing - 9 am - 3 pm