IT Manager

Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We’re one of the fastest-growing tech startups in the region, consistently charting new heights!

About This Role

In this role, you will be reporting to the Vice President, Engineering and be responsible for delivering high quality and efficient day-to-day IT support. The right candidate should be ambitious in providing best-in-class tech support to the team.

What You Will Be Doing

• Strategize, execute, and communicate IT infrastructure projects, and the overall Impact with stakeholders.
• Provide support, administration, maintenance and optimisation of key functional areas across Microsoft office 365 applications and services.
• Setup enterprise devices and policies using Mobile device management tools ( Intune, Jamf etc)
• Design, develop, implement and coordinate IT systems, policies and procedures across the organisation.
• Identify and document all applications and subscriptions throughout the organisation.
• Audit IT systems, devices, other workspace applications and ensure security of data, network access and IT systems.
• Manage the full lifecycle of supplying, setting up, implementing endpoint security, and delivery of laptops to our employees in key markets across Singapore, India, China and USA.
• Communicate regular updates and information on system issues, root cause and resolutions with management, peers and stakeholders.
  
  
  

Qualification

About You

• Bachelors in the relevant field.
  
  
  

Experience

• 4+ years of working experience as an IT Manager or relevant experience.
• Strong knowledge of and proven experience with supporting, troubleshooting, setting up the following:
• Microsoft office 365 or any other enterprise administration tool;
• Operating systems: Windows, MAC, Android and IOS;
• MDM solutions;
• Network Infrastructure (Routing, Firewalls, VPN, WAN, Remote Access).
• Excellent knowledge of technical management, information analysis and computer software/hardware systems.
• Expertise in SaaS, cloud systems management and data security/governance.
  
  

Skills

• Good to have experience with compliance standards like ISO 27001, reports like SOC 1 and SOC 2.
• Understanding of IT and Cybersecurity management principles, programs, policies, activities and procedures.
  
  
  

Qualities

• Excellent verbal and written communication skills with experience in facilitating and orchestrating cross-functional initiatives.
  
  
  

Visit our culture manifesto deck to learn more about the unique Cialfo culture and the opportunity to be one of us. This is an opportunity to be a part of a fun, flexible, and fast-moving organization which is scaling its global footprint.

The Benefits Of Being a Cialfolk

Exact benefits vary depending on your location. That said, all full-time Cialfo employees receive the following benefits:

• Paid Annual and Medical leaves
• Flexible working environment
• Comprehensive Health Insurance
• and more...