Intern - Product Support

Designation

– Intern Product Support

Location – Bengaluru

Duration – 6 months + PPO

About

LeadSquared

LeadSquared is one of the fastest-growing SaaS

companies in the CRM and marketing automation space, empowering businesses to

drive high-velocity sales through automation. Trusted by over 1,500

customers and 500,000+ users worldwide, we help organizations

streamline their sales and marketing processes to improve efficiency and

results.Backed by top investors such as Stakeboat Capital and Gaja Capital,

LeadSquared has a strong and growing presence across India, the U.S, Middle

East, ASEAN, ANZ, and South Africa, with a workforce of over 1300

employees.

About The Role

As a Product Support Intern, you will

be the first line of support for our customers, helping them solve

product-related issues, ensuring they are getting the most out of our platform,

and enabling a smooth onboarding process. This role is ideal for someone who

enjoys problem-solving, working with customers, and has a technical mindset.

You will gain hands-on experience in customer

support, SaaS products, CRM platforms, and customer success operations, while

working closely with cross-functional teams including Product, Engineering, and

Sales.

Roles &

Responsibilities

• Take complete ownership of customer-reported issues and ensure
  
  

resolution from start to finish.

• Research, troubleshoot, and resolve product or technical issues
  
  

related to the LeadSquared platform.

• Respond to customer queries via phone, email, chat, or remote
  
  

desktop tools in a timely and professional manner.

• Accurately diagnose customer problems by asking targeted, relevant
  
  

questions to identify root causes.

• Ensure all tickets are resolved within the defined Service Level
  
  

Agreements (SLAs).

• Assist in onboarding new customers by delivering Admin and User
  
  

training (both virtually and on-site if required).

• Work collaboratively with internal teams to escalate and resolve
  
  

more complex issues.

• Document known issues, FAQs, and best practices to enhance the
  
  

knowledge base.

• Act as a voice of the customer to report recurring problems and
  
  

usability challenges to the product team.

• Strive to keep customers delighted, engaged, and informed
  
  

throughout the support cycle, contributing to high customer retentionrates.

• Key Requirements
• Currently pursuing or recently completed a bachelor’s degree in
  
  

computer science, Information Technology, or a related field.

• Strong understanding of web applications, APIs, databases, and
  
  

technical support fundamentals.

• Excellent problem-solving skills with a logical and analytical
  
  

mindset.

• Clear communication skills (written and verbal) and a strong
  
  

command of the English language.

• Customer-centric attitude with the ability to remain patient and
  
  

professional under pressure.

• Willingness to learn quickly in a fast-paced, evolving environment.
• Prior experience in tech support, internships, or customer service
  
  

is a plus but not mandatory.