Implementation Manager Apply Now

Etech Global Services


Date: 3 weeks ago
City: Gandhinagar, Gujarat
Contract type: Full time
Visit us: www.etechgs.com

What We Offer

  • Transport Allowance
  • Canteen subsidy
  • Night shift allowance as per process
  • Schedule Attendance Bonus
  • Health Insurance
  • Tuition Reimbursement
  • Incentive components campaign wise
  • Work Life Balance Initiatives
  • Rewards and Recognition

What You’ll Be Doing

  • Manage Onboarding/Free Trial implementations – Ensuring all steps are completed, and customers are seeing value as quickly as possible.
  • Work with customers to help create content, adapt their training plans, help deploy the organization solution, and ensure that we deliver proven results.
  • Hold training for clients using organization, customized for their needs and implementation types.
  • Track, report on, and solve issues with onboarding and trial customers, owning their success.
  • Follow organization processes and tracking internally to report on progress and share learnings
  • Manage internal calendars for implementation, scheduling with clients and keeping internal teams tracking towards completion.

What We Expect You To Have

  • Native or Bilingual Business level English.
  • 1+ years Project Management experience.
  • 1+ years customer facing experience – Sales, Sales Engineering, Account Management or CSM Preferred.
  • 1+ years training experience – facilitating, creating and organizing.
  • Successfully managed multiple clients facing projects at once.
  • Technically Savvy, can explain concepts like SSO, Generative AI, and APIs.
  • Has training experience with software.
  • Strong and concise communicator – written and verbal.
  • Thrives on customer interaction and providing customized recommendations.
  • Instructional design background a plus – Being able suggest changes and best practices to training and coaching content and processes.
  • Call center exposure and experience a plus.

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