Implementation Manager Apply Now
Etech Global Services
Date: 3 weeks ago
City: Gandhinagar, Gujarat
Contract type: Full time
Visit us: www.etechgs.com
What We Offer
What We Offer
- Transport Allowance
- Canteen subsidy
- Night shift allowance as per process
- Schedule Attendance Bonus
- Health Insurance
- Tuition Reimbursement
- Incentive components campaign wise
- Work Life Balance Initiatives
- Rewards and Recognition
- Manage Onboarding/Free Trial implementations – Ensuring all steps are completed, and customers are seeing value as quickly as possible.
- Work with customers to help create content, adapt their training plans, help deploy the organization solution, and ensure that we deliver proven results.
- Hold training for clients using organization, customized for their needs and implementation types.
- Track, report on, and solve issues with onboarding and trial customers, owning their success.
- Follow organization processes and tracking internally to report on progress and share learnings
- Manage internal calendars for implementation, scheduling with clients and keeping internal teams tracking towards completion.
- Native or Bilingual Business level English.
- 1+ years Project Management experience.
- 1+ years customer facing experience – Sales, Sales Engineering, Account Management or CSM Preferred.
- 1+ years training experience – facilitating, creating and organizing.
- Successfully managed multiple clients facing projects at once.
- Technically Savvy, can explain concepts like SSO, Generative AI, and APIs.
- Has training experience with software.
- Strong and concise communicator – written and verbal.
- Thrives on customer interaction and providing customized recommendations.
- Instructional design background a plus – Being able suggest changes and best practices to training and coaching content and processes.
- Call center exposure and experience a plus.
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