Human Resources Transaction Delivery (Tier 1)

The Opportunity

This position will act as the first contact for employee inquiries and collaborate with Senior Specialists on any complex concerns and are escalated accordingly. HR Operations Specialist will provide a response to the employees as per the agreed service level agreements and maintain professionalism throughout the interactions.

This position will act as the first contact for employee inquiries and collaborate with Senior Specialists on any complex concerns and are escalated accordingly. HR Operations Specialist will provide a response to the employees as per the agreed service level agreements and maintain professionalism throughout the interactions.

Job Details

• This position will act as the first contact for employee inquiries and collaborate with Senior Specialists on any complex concerns and are escalated accordingly
• HR Operations Specialist will provide a response to the employees as per the agreed service level agreements and maintain professionalism throughout the interactions
• Manage incoming inquiries, issues, and work requests related to HR policies, and standard HR processes and HR transactions
• Provide guidance to employees and managers on self-service transactions, Workday navigation, and policy interpretation
• Deliver on established standards and procedures for handling employee questions, transactions and administration of human resource programs, policies and processes
• Escalate and collaborate on issues, where required, through a formalized issue/inquiry escalation process within HR Operations
• Enter or retrieve data into/from Workday or other Management systems as required and follow-up to correct errors or missing/insufficient data
• Stay abreast with the policy and process changes in all areas of HR and utilize reference materials to assist in responding to employees
• Work with the HR operations leads and proactively review current processes for efficiency and identify improvements, standard operating procedures (SOPs), and best practices
• The role will be working to either US hours or European hours.
  
  

Required Qualifications

• Minimum 2 years’ experience in prior roles directly utilizing Workday
• Requires a bachelor’s degree or equivalent work experience
• Working understanding of HR Principles, practices, and procedures
• Maintain a high degree of confidentiality with all HR information
  
  

Preferred Qualifications

• Demonstrate service excellence and positive interpersonal relations when working with all other internal and external clients
• Ability to work collaboratively in a team environment
• Effective written and verbal communication skills
• Strong attention to detail
• Strong organizational skills and time management
• Desire and willingness to learn new tools, techniques, concepts, and methodologies
  
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd Party Non-solicitation Policy

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation