Human Resources Service Excellence, Automation and Process Improvement Analyst

The Opportunity

Avantor is looking for an Automation & Process Improvement Analyst for the HR Shared Services team. He/She is responsible for providing driving efficiency, automation, and continuous improvement within the HR Shared Services function. This role will leverage technology, particularly ServiceNow and Workday, to streamline HR processes, enhance employee experience, and optimize service delivery. The ideal candidate will have expertise in HR operations, process optimization, and HR technology solutions.

He/She is responsible for working independently under close supervision and executes the continuous improvement strategy and approach by translating business objectives into actionable projects. Engages with other departments to sustain, improve, and streamline all processes with a primary focus on safety, quality, delivery, and cost. As part of the Business Process Improvement Team, supervises change agents and team members on small project tasks.

What We’re Looking For

Education: Bachelor's degree in HR, Business, Information Systems, or related field.

Experience: 5+ years of experience in HR Shared Services, HR technology, or process improvement roles.

Preferred Qualification

• Strong expertise in ServiceNow and Workday HR modules.
• Experience with automation tools, workflow optimization, and process re-engineering.
• Proficiency in Lean Six Sigma methodologies (certification preferred).
• Strong analytical and problem-solving skills with experience in data analytics and reporting.
• Excellent communication and stakeholder management skills.
• Ability to drive change and implement scalable solutions in a global HR environment.
  
  

How You Will Thrive And Create An Impact

• Automation & Digital Transformation
• Lead the design and implementation of automation solutions within HR Shared Services, leveraging ServiceNow and Workday.
• Identify opportunities for process automation, AI-driven solutions, and self-service enhancements.
• Collaborate with and HRIS teams to configure, test, and deploy automation tools.
• Process Improvement & Optimization
• Analyze existing HR processes and identify areas for improvement using Lean, Six Sigma, or other process improvement methodologies.
• Standardize and document HR processes to ensure consistency and compliance.
• Develop and implement scalable solutions that enhance HR service delivery and employee experience.
• ServiceNow & Workday Administration
• Configure and optimize ServiceNow to enhance case management, employee portal experience, and knowledge management.
• Work closely with the Workday team to optimize business processes and integrations with HR Shared Services.
• Ensure seamless integration between ServiceNow, Workday, and other systems.
• Data & Analytics
• Utilize HR analytics and dashboards to monitor process effectiveness and identify improvement opportunities.
• Develop and track key performance indicators (KPIs) to measure HR Shared Services efficiency.
• Generate reports and insights to support data-driven decision-making.
• Stakeholder Collaboration & Change Management
• Partner with HRIT, and business stakeholders to align automation and process improvements with business objectives.
• Lead change management initiatives to ensure successful adoption of new technologies and processes.
• Provide training and support to HR teams on new tools and automated processes.
  

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd Party Non-solicitation Policy

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation