Human Resources Manager

Job Title: Human Resources Manager

Department: Human Resources

Reports To: General Manager

Location: Jaipur

Job Summary

The Human Resources Manager is responsible for leading and managing all aspects of the

human resources function within the hotel/resort. This includes talent acquisition, employee

Relations, Compensation And Benefits, Training And Development, Performance Management,

HR policy development and implementation, and ensuring compliance with all labor laws

and regulations. The HR Manager acts as a strategic partner to the General Manager and

department heads, fostering a positive work environment, promoting employee engagement,

and supporting the achievement of the hotel's business objectives through its people.

Key Responsibilities

• Talent Acquisition & Onboarding:
  
  

 Develop and implement effective recruitment strategies to attract and retain top talent

for all hotel positions.

 Manage the full recruitment lifecycle: job posting, screening, interviewing, reference

checks, offer letters, and onboarding.

 Conduct thorough onboarding programs to ensure new hires are successfully

integrated into the hotel culture and understand policies and procedures.

 Build and maintain relationships with local colleges, universities, and hospitality

schools for talent pipeline development.

• Employee Relations:
  
  

 Serve as a primary point of contact for employee inquiries, concerns, and grievances,

providing guidance and resolution.

 Mediate and resolve employee disputes, ensuring fair and consistent application of

company policies and procedures.

 Conduct investigations into employee misconduct, harassment, or other sensitive

issues, maintaining confidentiality and objectivity.

 Promote a positive work environment, fostering open communication and employee

engagement.

 Develop and implement employee recognition and retention programs.

• Compensation & Benefits:
  
  

 Administer the hotel's compensation and benefits programs, including payroll

processing, salary reviews, incentives, and employee welfare schemes.

 Conduct market research to ensure competitive compensation structures.

 Manage employee insurance, provident fund, and other statutory compliance benefits.

 Communicate benefits information clearly to employees.

• Training & Development:
  
  

 Identify training needs across departments and develop comprehensive training plans.

 Coordinate and facilitate various training programs (e.g., hospitality skills, customer

service, leadership development, compliance training).

 Promote a culture of continuous learning and professional development.

 Oversee performance management processes, including goal setting, regular

feedback, and annual appraisals.

• HR Policy & Compliance:
  
  

 Develop, implement, and update HR policies and procedures in alignment with

corporate guidelines (if applicable) and local labor laws (e.g., Factories Act,

Minimum Wages Act, Sexual Harassment of Women at Workplace Act).

 Ensure strict compliance with all relevant labor laws, regulations, and reporting

requirements.

 Maintain accurate and up-to-date employee records and HR documentation.

 Handle statutory audits and inspections related to HR.

• Performance Management:
  
  

 Implement and manage the hotel's performance appraisal system.

 Provide guidance to managers on performance coaching, corrective action, and

disciplinary procedures.

 Support department heads in managing employee performance effectively.

• Strategic HR & Reporting:
  
  

 Contribute to the hotel's strategic planning by providing insights on human capital.

 Prepare regular HR reports, including headcount, turnover, recruitment metrics, and

training effectiveness.

 Analyze HR data to identify trends and recommend actionable solutions to

management.

 Manage the HR budget effectively.

Qualifications

 Education: Bachelor's degree in Human Resources Management, Business

Administration, Psychology, or a related field. A Master's degree (e.g., MBA in HR)

or professional HR certification (e.g., PHR, SPHR, SHRM-CP, SHRM-SCP) is highly

preferred.

 Experience

• Minimum of 10 years of progressive experience in Human Resources, with at
  
  

least 3 years in an HR Manager role, preferably within the hospitality industry

(hotels or resorts).

• Demonstrated experience in managing the full HR lifecycle.
• Strong understanding of Indian labor laws and regulations is essential.
  
  

 Skills

• Excellent leadership, interpersonal, and communication skills (verbal and
  
  

written).

• Strong conflict resolution, mediation, and negotiation skills.
• In-depth knowledge of HR best practices and industry trends.
• Proficiency in IDS, Opera and Microsoft Office Suite.
• Strong analytical and problem-solving abilities.
• Ability to maintain confidentiality and handle sensitive information with
  
  

discretion.

• Exceptional organizational skills and attention to detail.
• Ability to work independently and as part of a leadership team.
• Fluency in English and [Local Language, e.g., Hindi, Rajasthani] is highly
  
  

desirable.

 Personal Attributes

• High level of integrity and ethical conduct.
• Empathetic and approachable.
• Resilient and able to work under pressure.
• Proactive and results-oriented.
• Strong commitment to employee welfare and engagement.
  
  

Working Conditions

 Primarily office-based, but requires interaction with all hotel departments and staff.

 Standard business hours, with some flexibility required to address employee issues or

attend events outside of regular hours.

 May involve occasional travel for training or corporate meetings.