HP Service manager Administrator
Solvers India
Date: 3 weeks ago
City: Roorkee, Uttarakhand
Contract type: Full time
JD:- Strong understanding of OpenText Service manager 9.6* and above versions. Strong understanding of IT service management principles and ITIL best practices. Proficiency in configuring and customizing OpenText Service Manager modules, workflows, and processes. Excellent troubleshooting skills and the ability to diagnose and resolve technical issues effectively. Experience working with Incident, Problem, Configuration, Knowledge modules, Major Incidents knowledge about SMA-SM, Certificate upgrade , Service Portal Management , NFS Log management trouble shooting basic knowledge of DB, able to create queries for various task related to SM knowledge of integration with various tools such as OMi, OO, nmmi, Good knowledge about Web services and API integration with other system basic knowledge of java scripting Proven experience in administering OpenText Service Manager or similar service management solutions in an enterprise environment. Bachelor's degree in Computer Science, Information Technology, or related field (preferred). Relevant certifications in OpenText/MF/HP Service Manager or IT service management (e.g., OpenText Certified Administrator) would be a plus. Effective communication and collaboration skills, with the ability to work across teams and departments.,
Key Skills
Jio
Key Skills
- IT service management
- ITIL
- troubleshooting
- Incident Management
- Problem Management
- Configuration Management
- Knowledge Management
- Web services
- administration
- OpenText Service Manager
- Major Incidents
- SMASM
- Certificate upgrade
- Service Portal Management
- NFS Log management
- DB
- OMi
- OO
- nmmi
- API integration
- java scripting
- Jio
- All India
- hidden_email
- hidden_mobile
Jio
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