Housekeeping Executive

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist.

Job Description

• Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the same
• Ensures cleanliness and hygiene standards in all areas of the hotel
• Ensures adherence to company and hotel policies by all departmental employees
• Plans the organization of work within the department, including assignments, time schedules and vacations.
• Ensures guest requirements and requests are promptly and efficiently responded to in order to achieve customer satisfaction
• Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
• Interact with guests and personnel of the hotel in an efficient and friendly manner.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Conduct on-going training and coach all the employees and ensure to maintain records.
• Conduct briefing for Housekeeping Attendants.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Daily closing stock of mini bar store
• Prepare store requisitions and draw items for general store
• To update pending maintenance list
• To monitor the performance of desk
• Responsible for the operation of department in the absence of the EHK.
• Maintain the housekeeping store and stock record by constant updating of receipts and issues.
• Routine check on the condition of the linen and uniform and the quality of processing
• Assign job to tailor
• Inventory control of linen and uniform by conducting month end inventory
• Quality audit – replacing worn out items with new ones from store, and regular discards
• Issue of uniforms for new staff
• Strictly adhere to exchange procedure and loan procedures.
• Routine check on the floor staff, condition of the linen and uniform, supplies, equipments and trolleys
• Responsible for providing hygienically clean, safe and comfortable rooms with effective amenities and mini bar by checking all rooms critically and inspecting them.
• Responsible for cleanliness, upkeep and maintenance of all areas- pantries, trolleys, shafts, corridors, elevator landings, staircases etc
• Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of linen, and guest and cleaning supplies are provided to staff
• Reporting defects in all areas and regular follow up with engineering department on pending maintenance
• Reporting irregularities on the floor to EHK – Occupancy reports, damages, missing items, Lost and found properties of guests.
• Responsible for effective mini bar management as per organization’s standards by checking and replenish mini bar and produce dockets for posting.
• Detailed checking of public area
• Follow thorough cleaning schedule strictly
• Report all defects in area to the engineering department and ensure they are rectified immediately – Liaise with engineering department daily for the same
• Responsible for smooth operation of the shift by ensuring all equipments are in good working condition and sufficient quantity of cleaning supplies are provided to staff.
• Ensures departmental employees are fully trained, conduct regular training sessions personally through class room and on the job training
• Ensures attendance on behavioral and vocational training in own and related areas to enhance kills and encourage multi functionality.
  
  

Qualifications

Diploma / Degree in Hotel Management or any other equivalent qualifications.

Additional Information

2-3 years of experience in branded hotels.